Protective Services Dispatcher – Springfield Regional Medical Center
Essential Functions
- Receive, coordinate, and disseminate critical information from various sources including emergency and non-emergency calls for service.
- Maintain radio contact with mobile/field units to monitor response, progress, and any needed support.
- Relay descriptions and other information to protective service field units concerning wanted persons, missing or lost persons, stolen vehicles, and for the arrest or detainment of specified individuals, etc.
- Determine nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure.
- Maintain accurate and up to date logs as assigned.
- Provide information to outside agencies including outside law enforcement agencies as appropriate.
Skills & Abilities
- Ability to accurately type 35-40 wpm
- Strong documentation skills under pressure
- Operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls
- Proficient in using two-way radios and dispatch consoles and enter data as appropriate
- Basic Microsoft Office Skills
- Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.
- Handles sensitive information with integrity and respect for privacy.
Education & Experience
- High school diploma or GED (required)
- 1-2 years of experience in security and/or telephone operations/dispatch (preferred)
Training
N/A
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
About the Role
Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems.
Responsibilities
Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.
Requirements
High school diploma or GED (required)
Qualifications
None
Skills
Ability to accurately type 35-40 wpm
Strong documentation skills under pressure
Operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls
Proficient in using two-way radios and dispatch consoles and enter data as appropriate
Basic Microsoft Office Skills
Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.
Handles sensitive information with integrity and respect for privacy.
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Pay
TBD
Schedule
TBD
Company Information
Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.