Prosecution Case Adjuster

About the role

The New York City Taxi and Limousine Commission (TLC) regulates for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. TLC oversees a transportation ecosystem that serves nearly 1 million riders daily.

The Prosecution Division is responsible for prosecuting all summonses issued by the TLC, including over 100,000 summonses annually through its Court Unit and consumer complaints through its Consumer Complaint Unit. The division supports the agency’s mission to promote safety and consumer protection within the industries it regulates.

Responsibilities

• Interact with various licensees.
• Review, evaluate, and process requests to settle summonses issued to TLC licensees.
• Determine eligibility for settlement in accordance with established agency policies and legal guidelines.
• Extend settlement offers to licensees based on applicable settlement criteria and agency regulations.
• Create, prepare, and process settlement agreements and related documentation.
• Manage the Settlement Unit email inbox by responding to inquiries from licensees, attorneys, and authorized representatives regarding settlement requests and summonses.
• Respond to settlement-related correspondence within established service standards and ensure timely follow-up.
• Provide clear explanations of settlement offers, payment requirements, and settlement procedures.
• Request additional clarification when submissions are incomplete.
• Maintain accurate records of all settlements issued.
• Manage a high-volume workload while meeting established deadlines.
• Provide strong customer service with professionalism and discretion.
• Perform other related duties and special assignments as required.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to the duties described above; or
• Education and/or experience equivalent to the above.

Work Location: Long Island City, NY