ProProduct Sales Development Representative

About the role

ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations.

Responsibilities

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
• High-Volume Engagement: Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.
• Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
• Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
• Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
• Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
• Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

Requirements

• Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound Skills: 12+ months of outbound calling experience is required.
• Travel: Ability to travel domestically 30% of the time to do Onsite visits.
• Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
• Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
• Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.
• Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Qualifications

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption. No specific qualifications are listed beyond the general requirements mentioned above.

Skills

• Strong outbound selling skills.
• Ability to build and maintain strong customer relationships.
• Proficiency in using CRM systems.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.

Benefits

At ServiceTitan, we offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. We also provide a holistic suite of benefits including:

• Flexible time off
• Recognition and support for autonomous work
• Great work is rewarded through Bonusly, peer-nominated awards, and more
• Holistic health and wellness benefits such as company-paid medical, dental, and vision, FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Support for Titans at all stages of life including parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Pay

The good faith hourly rate estimate for this role is Zone 1: $33.00 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $29.63 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

Schedule

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week. A hybrid schedule is offered.