ProProduct Sales Development Representative

About the role

ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations.

Responsibilities

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
• High-Volume Engagement: Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.
• Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
• Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
• Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
• Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
• Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

Requirements

• Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound Skills: 12+ months of outbound calling experience is required.
• Travel: Ability to travel domestically 30% of the time to do Onsite visits.
• Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
• Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
• Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.
• Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Qualifications

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption. No specific qualifications are listed beyond the general requirements mentioned above.

Skills

No specific skills are listed beyond the general requirements mentioned above.

Benefits

No specific benefits are listed beyond the general benefits mentioned above.

Pay

The good faith hourly rate estimate for this role is Zone 1: $33.00 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $29.63 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

Schedule

Hybrid Schedule: Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week. A Note on the Application & Hiring Process: When you submit your application for the ProProduct Development Representative (PDR) position, your candidacy will be considered for all available SDR opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting.