ProProduct Development Representative

Why You'll Love This Role

Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products.

Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.

Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

Responsibilities

Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
• Inbound & Outbound Engagement: Manage inbound leads from marketing, product interest, and customer requests with speed and precision. Conduct high-volume outbound engagement through targeted calls (approx. 30/day) and personalized email outreach.
• Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
• Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
• Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
• Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
• Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

Qualifications

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption.

• Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound Skills: 12+ months of outbound calling experience is required.
• Travel: Ability to travel domestically 30% of the time to do onsite visits.
• Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
• Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
• Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.
• Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Benefits

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger, and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Schedule

Hybrid Schedule: If you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.