Proposal Writer

About the role

Location: remote - IN. The Proposal Writer is responsible for all proposal development steps within the organization, in coordination with sales, marketing, and Subject Matter Experts.

Responsibilities

• Work with a wide range of Subject Matter Experts across various functional areas to develop written communications deployed across a variety of media
• Convert complex and varying explanations into concise and compelling value propositions and proof point articulations supporting those propositions
• Manage the overall proposal development process, including building and maintaining proposal timelines and master schedules to ensure on-time submission
• Build and maintain content library
• Analyze various business products and services to translate solutions into effective business proposals
• Produce RFI/RFP responses, finalist presentation materials, and written content for multi-media sales assets
• Serve as a quality control checkpoint, editing and refining content contributed by SMEs and other stakeholders to ensure consistency in voice, message, and quality
• Maintain version control and document organization across drafts, particularly on proposals with multiple contributors
• Operate in an extremely fast-paced and dynamic environment to collaborate with globally distributed, US-based stakeholders
• Ensure all RFI/RFP/proposal content complies with client requirements, legal standards, and internal policies
• Research industry trends, competitors, and client backgrounds to tailor proposals effectively
• Incorporate insights from win/loss reviews to improve future proposals
• Support proposal kickoff meetings to align stakeholders; coordinate internal reviews and manage feedback loops to refine content
• Support final formatting and light desktop publishing/layout cleanup on proposal documents and presentations as needed

Requirements

• Bachelor’s Degree in creative writing, journalism, English, or related field strongly preferred
• Minimum of 3–5 years of business-to-business writing experience, preferably in the BPO industry
• English language proficiency at a B2–C1 level (strong professional written and verbal fluency)

Skills

• Multimedia writing expertise
• Advanced PowerPoint skills necessary, including layout and design
• Strong working knowledge of Word for core proposal document development
• Familiarity with proposal management/content software is a plus
• Working knowledge of Adobe Creative Suite (InDesign, Acrobat) a plus
• Adherence to grammar and style guide standards (AP style, Chicago style, or internal style guide)
• Creative and innovative thinking ability and strong planning skills
• Ability to multitask, prioritize, and manage time efficiently
• Capability to work independently or as an active member of a team
• Proven success working under pressure in a deadline-oriented environment
• BPO experience preferred
• Facilitation skills - able to lead and support kickoff meetings, reviews, and feedback sessions with clarity and diplomacy
• Ability to navigate complex organizational structures to gather input and drive alignment
• Creative problem-solving skills - finds solutions when faced with limited information or time
• Ability to work within a US business hours availability window of 8:00 AM – 6:00 PM ET, in support of client and stakeholder needs

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 50