Property Operations Lead
About the role
The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the East market, supporting efficient and successful operations for the Chicago market portfolio.
Responsibilities
- Regular in-person inspections of units to complete recurring property management tasks.
- Replacing broken items.
- Liaising with housekeeping partners and service vendors.
- Stocking supplies.
- Providing support for lockouts, last-minute requests, and assisting with other guest issues.
Requirements
- Think Like an Owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
- Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
- Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
- Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
- Reliable: Take pride in arriving to work on time and welcome the opportunity to work nights and weekends.
- Collaborative: Work effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
- Smoother Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
- Change Agent: Support tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
- Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
Qualifications
- Regular access to a reliable vehicle to use for work.
- A valid driver's license.
- A clean driving record with proof of insurance.
Benefits
- Kasa Travel Credit: Allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- The Pay: Starting base pay is $22.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.
- Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
- Health Coverage: Comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
Pay
The starting base pay for this role is $22.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future.
Schedule
Anticipated Schedule: Flexible - including nights, weekends, and holidays. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
Benefits
- Kasa Travel Credit: Allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
- Health Coverage: Comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
Pay
The starting base pay for this role is $22.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future.