Property Operations Lead

About the role

The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Nashville market, supporting efficient and successful operations for the Nashville market portfolio.

Responsibilities

• Regular in-person inspections to complete recurring property management tasks, ensuring all public spaces are clean, safe, and well-maintained.
• Replacing broken items, liaising with housekeeping partners and service vendors, and stocking supplies.
• Supporting guests with lockouts, last-minute requests, and other issues.
• Collaborating with Kasa teams and partners to drive results.
• Identifying, prioritizing, and executing cost-effective property improvements aligned with Kasa brand standards.

Requirements

• Think like an owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality control leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable: Take pride in arriving to work on time and welcome the opportunity to work nights and weekends.
• Collaborative: Work effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smoother operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Change agent: Support tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process minded: Effectively execute established processes with precision and surface process deficiencies which negatively impact the guest experience.

Qualifications

• Think like an owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality control leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable: Take pride in arriving to work on time and welcome the opportunity to work nights and weekends.
• Collaborative: Work effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smoother operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Change agent: Support tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process minded: Effectively execute established processes with precision and surface process deficiencies which negatively impact the guest experience.

Skills

• Think like an owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality control leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable: Take pride in arriving to work on time and welcome the opportunity to work nights and weekends.
• Collaborative: Work effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smoother operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Change agent: Support tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process minded: Effectively execute established processes with precision and surface process deficiencies which negatively impact the guest experience.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• Cell phone reimbursement: Reimbursement for a portion of your monthly cell phone bill.
• 401(k) plan: Company matches 100% of the first 1% of your deferred salary.
• Paid time off: Generous paid time off accrual rate that increases with tenure.
• Health coverage: Comprehensive health insurance options, including fertility coverage.

Pay

The starting base pay range for this role is between $21.00 - $23.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Schedule

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.