Property Manager - O'Brien Brothers

About the role

O'Brien Brothers is seeking an energetic, genuine, and detailed-oriented Property Manager with a growth mindset to join the team. The new Property Manager will work closely with our current Property Manager and be responsible for the day-to-day operations of all areas relating to the O'Brien Brothers' residential portfolio.

Main Responsibilities

• Identifies and implements strategies to increase revenue, occupancy, retention, and tenant satisfaction.
• Serves as primary contact for all market rate and affordable housing residents.
• Manages the tenant application and leasing process for both affordable and market-rate properties, including processing applications, conducting applicant interviews, completing background checks and landlord references, and coordinating move-ins, transfers, and move-outs.
• Oversees leasing activities to maintain occupancy goals and minimize vacancy loss.
• Reviews rental applications and approves applicants in accordance with company policies, program regulations, and established screening criteria.
• Accurately maintains all necessary paperwork, files, and data for HUD Section 8 Housing.
• Ensures tenant files are accurate, complete, and audit ready.
• Keeps current on local, State and Federal housing and real estate regulations.
• Conducts unit inspections as needed and coordinates turnover activities including advertising and showing vacant units, which may occur after regular hours.
• Enforces the terms of the leases and prepares and participates in eviction processes as necessary.
• This includes processing notices (breach of lease, non-renewals, non-payment, etc.), parking issues, resident issues, and complaints.
• Resolves complex issues with professionalism and a customer-first mindset. Explains HUD regulations and program requirements when needed.
• Organizes tenant services and events.
• Acts as liaison between residents and local authorities, housing professionals and other support and social organizations, including social workers, health care providers, caregivers, family members and maintenance supervisor.
• Encourages and supports residents' organizations and attends meetings as required.
• Collaborates with the Maintenance Supervisor to support overall goals and objectives of the properties and company.
• Assists in development and implementation of new procedures and features to enhance the workflow of the department.

Qualifications

• Prior experience with residential property management.
• Strong business acumen with the ability to identify growth opportunities and drive results.
• Entrepreneurial mindset.
• Detail-oriented with an ability to manage multiple deadlines and priorities.
• Ability to communicate and interact with others and to work effectively with a wide range of people in a diverse community.
• Requires strong teamwork and organizational skills.
• Ability to read and interpret rental agreements, government regulations and budgets.
• Must be able to write effective business correspondence.
• Ability to effectively communicate information and respond to questions from groups and individuals.
• Valid driver's license along with good driving record and auto insurance.
• Knowledge of the HUD handbook 4350.3 requirements and occupancy requirements.
• Knowledge of local, state and federal housing regulations, including but not limited to Fair Housing & 504 Laws & Practices.
• Knowledge of Yardi, Rent Café, EIV and/or TRACS.
• Experience with income and asset verification procedures.
• Experience preparing for MORs, audits, and compliance reviews.

Benefits

401(k) retirement plan with 4% match
Paid vacation, sick time, and holidays
Medical, dental, and vision insurance
HRA account
Life and disability insurance
Paid Parental Leave