Property Manager - Multifamily Residential

About the role

We are seeking an accomplished Property Manager to lead operations for a luxury Class A high-rise currently in lease-up in Downtown Chicago. This role carries full accountability for financial performance, team leadership, ownership partnership, and the delivery of a best-in-class resident experience. You will serve as the primary operational liaison to a sophisticated ownership group with active engagement in asset performance.

Responsibilities

Ownership and client relations

• Serve as the primary point of contact for ownership and asset management, with timely, accurate, and proactive communication.
• Prepare and present weekly, monthly, quarterly, and annual reporting to ownership, including monthly financial packages that include advanced variance commentary and reforecasts.
• Lead client meetings and property reviews with a clear command of performance, risks, and priorities.
• Anticipate ownership's priorities and advise with sound, well-supported recommendations.

Financial performance

• Build the annual operating and capital budgets, business plan, and manage the property within established financial targets.
• Collaborate with the revenue manager on pricing, concession, and renewal strategies, bringing data-supported recommendations that maximize revenue through lease-up.
• Oversee the payables workflow to ensure invoices are accurately processed for timely payment in accordance with established protocols.
• Maintain oversight of the month-end close process, ensuring financial data is accurate, reconciled, and delivered within required timeframes to support ownership reporting.
• Monitor delinquency performance regularly and direct collection strategy to minimize receivables from current and past residents.

Leadership and team development

• Provide leadership and direct oversight to the on-site team, including the APM, leasing professionals, resident services staff, and engineering personnel.
• Recruit and develop talent through hands-on coaching, clear performance expectations, and decisive management of personnel matters.
• Foster an operational culture that prioritizes accountability, service excellence, and professional execution across all touchpoints.
• Drive team performance through regular feedback, skill development, and consistent follow-through on commitments to residents and ownership.

Lease-up and resident experience

• Drive leasing velocity to achieve stabilized occupancy on schedule.
• Ensure resident experience drives operational decisions and service delivery standards.
• Resolve escalated resident concerns directly, with professionalism and disciplined follow-through.
• Cultivate high resident satisfaction and a strong online reputation to support retention and renewal performance.
• Ensure resident events, amenity programming, and building communications reflect an elevated standard.

Building operations

• Ensure building systems are maintained, preventive maintenance protocols are executed, work orders are completed promptly, and unit turns meet established standards and schedules.
• Maintain compliance with high-rise life safety regulations, inspection requirements, and all permitting obligations.
• Oversee vendor procurement, contract execution, insurance documentation, and ongoing service performance.
• Conduct regular property inspections to verify that physical conditions meet operational and aesthetic standards.
• Ensure full compliance with fair housing law, the Chicago Residential Landlord and Tenant Ordinance, and all applicable federal, state, and local regulations.

Required qualifications

• 5+ years of experience as a Multifamily Property Manager.
• 3+ years managing luxury Class A high-rise apartment communities, ideally 250+ units in an urban market, including at least one lease-up.
• 3+ years directly supervising an on-site team, including leasing, resident services, and maintenance staff.
• Third-party (fee-managed) experience, including direct reporting to ownership or asset management.
• Strong financial acumen: budget creation, variance reporting, reforecasting, GL coding, and capital project tracking.
• Active Illinois Real Estate Broker license, or the ability to obtain one within 90 days of hire.
• Proficiency in Yardi Voyager 7S and RentCafé.
• Exceptional written and verbal communication skills, with the ability to build trust and credibility with sophisticated ownership groups and asset management partners.
• Working knowledge of fair housing laws and the Chicago Residential Landlord and Tenant Ordinance (RLTO).
• Availability for after-hours emergencies and occasional evening or weekend resident events.

Preferred qualifications

• Demonstrated lease-up success, including properties brought to stabilization on or ahead of schedule while maintaining high resident satisfaction and reputation performance.
• CAM, CPM, or ARM designation.
• Experience managing mixed-income properties that include Chicago Affordable Requirements Ordinance (ARO) units or similar income-restricted components within market-rate communities.
• Hospitality background or a demonstrated hospitality-driven service approach.
• Bachelor's degree in business, real estate, hospitality, or a related field.