Property Manager, Multifamily

About the role

Property Managers are responsible for maintaining our communities to a market‑ready standard, always ensuring a high level of service. They also motivate high‑performing teams to maximize property performance.

Responsibilities

• Ensuring the smooth running of our community in a fast‑paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to residents and prospects to enhance satisfaction, renewals, revenue, reputation, and profitability.
• Completing lease/renewal paperwork to company standards.
• Tracking and evaluating advertising and client traffic.
• Developing, mentoring, leading, and managing a high‑performing, cohesive team (leasing, customer service, maintenance, management) to maximize engagement and minimize turnover.
• Driving revenues through analysis of competition and creation of creative marketing programs.
• Leading by example and modeling Cushman & Wakefield’s mission to be the best national management company.
• Supervising day‑to‑day operations of the on‑site team and ensuring compliance with policies and procedures.
• Maintaining effective on‑site staff through interviewing, hiring, and coaching as needed.
• Maintaining residents' files in accordance with company standards.
• Maintaining a positive living environment through prompt conflict resolution and consistent follow‑up.
• Managing all aspects of the community budget and finances.
• Working with leasing staff to meet leasing/marketing goals.
• Determining leasing opportunities for staff, setting goals, and improving individual performance.
• Performing any other related duties as required or assigned.

Requirements

• Bachelor’s Degree preferred.
• Real Estate License preferred.
• 3+ years of property management experience.
• 3+ years of management experience.

Skills

• Effective communication and customer service skills.
• Computer literate; proficient with Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills; excellent oral and written communication.
• Ability to manage and lead a team.

Work Environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Travel is regularly required.

Physical Demands

The employee may need to stand and walk for extended periods, ascend/descend stairs, ladders, or step stools, and travel between buildings in varying outdoor conditions. The role requires remaining stationary (sitting or standing) for about 85% of the time and operating office machinery. Travel up to 15% of the time may be required. The employee must be able to exert up to 25 lb occasionally, frequently, or constantly to lift, carry, push, pull, or move objects.

Benefits

• 120 hours paid time off annually (prorated upon hire).
• 40 hours sick time annually (prorated upon hire).
• 2 volunteer days annually.
• 12+ company holidays annually.
• Paid parental leave.
• Medical, dental, vision, and life insurance, plus supplemental options such as pet insurance, pre‑tax spending accounts, and early access to pay.
• Company discounts program with savings at major retailers and service providers.
• Personal and professional development resources, including LinkedIn Learning.
• Employee Assistance Program & counseling services.
• Eligibility for a variety of benefit programs (health, vision, dental, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, paid and unpaid time away).

Pay

$59,500 – $70,000 annually (competitive, based on location, experience, and other eligibility factors).