Property Manager

CORE RESPONSIBILITIES

• Homeowner Relationship Management
  • Primary Point of Contact & Trusted Advisor
  • Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
  • Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
  • Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
  • Consultation & Guidance
  • Confidently discuss property performance, revenue drivers, and market dynamics
  • Guide homeowners on pricing strategy, marketing optimization, and improvement investments
  • Maintain detailed homeowner history, preferences, and risk indicators in CRM
  • Retention & Growth
  • Identify at-risk homeowners and execute retention plans
  • Serve as the homeowner advocate in internal discussions and decision-making
• Portfolio Operations Management
  • Property Oversight
  • Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
  • Ensure properties meet brand, cleanliness, maintenance, and readiness standards
  • Conduct and review inspections; address recurring issues through permanent solutions
  • Monitor property condition trends and recommend preventative maintenance
  • Operational Decision-Making
  • Coordinate with POD and/or third-parties to resolve issues efficiently
  • Own work order outcomes, not just submission or tracking
  • Monitor and actively manage operational cost per property
  • Inspection Strategy & Scheduling Authority
  • Own inspection strategy and cadence for the assigned portfolio
  • Independently schedule and prioritize inspections based on: Owner arrivals and owner usage VIP and high-risk guest arrivals Recent maintenance issues or guest feedback Property complexity, size, and condition Time elapsed since last physical walkthrough
  • Document inspection findings, trends, and follow-up actions clearly
  • Escalate systemic issues for process improvement
  • Departmental Partnership & Accountability
    • Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
    • Translate internal recommendations into clear homeowner actions and decisions
    • Execution & Follow-Through
    • Submit requests following established protocols
    • Track open items through resolution
    • Provide feedback to teams on process gaps and improvement opportunities
  • Revenue & Performance Optimization
    • Demonstrate working knowledge of revenue management principles
    • Confidently communicate pricing and performance decisions to homeowners
  • Onboarding & Transitions
    • Lead homeowner relationship onboarding in partnership with onboarding and sales teams
    • Set expectations early around communication cadence, standards, and decision-making
    • Manage property offboarding with professionalism and feedback capture

  REQUIRED QUALIFICATIONS

  • 3–5 years experience in property management, hospitality, or portfolio-based client management
  • Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
  • Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment.
  • Absolutely comfortable discussing money, performance, and tradeoffs with homeowners
  • High operational judgment and follow-through
  • Comfortable operating in a fast-moving environment where structure is still being built

  PERSONAL ATTRIBUTES

  • Proactive and self-directed; takes ownership without being asked
  • Solutions-oriented with strong follow-through
  • Adaptable and comfortable with ambiguity
  • Detail-oriented while maintaining big-picture judgment
  • Collaborative team player with integrity and professionalism
  • Extremely organized and able to manage multiple projects at one time

  COMPENSATION & BENEFITS

  • Competitive base salary
  • Performance-based bonus tied to portfolio performance and homeowner satisfaction
  • Comprehensive benefits package
  • Professional development and career advancement opportunities
  • Company-provided cell phone