Property Manager Assistant

VOALA (Volunteers of America Los Angeles) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities, including Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing, and drug and alcohol rehabilitation.

About the role

Reporting to the Community Property Manager, the Property Manager Assistant I must be sensitive to the needs and lifestyle challenges of the residential community and able to communicate effectively with people from all walks of life. This position requires the ability to work flexible hours and prior property management experience.

Responsibilities

• Coordinate apartment turnover and ensure apartments are returned to rent-ready condition; assist the Community Property Manager in preparing eviction proceedings.
• Oversee work performed by maintenance staff; coordinate the completion of work orders based on resident requests for maintenance.
• Maintain work records, including organization of work orders.
• Oversee security staff; maintain documentation and incident reports, and resolve unexpected problems as they arise.
• Work with the Property Manager to follow up on complaints and reported incidents.
• Investigate and document all complaints and reported incidents as directed.
• Coordinate security services to ensure premises are secure.
• Ensure premises and parking areas are in compliance and safe.
• Other duties as assigned.

Requirements

• Must be able to pass a fingerprint clearance, background check (including criminal history), personal references, employment, and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts when dealing with difficult, uncooperative, and potentially aggressive clients, as VOALA serves individuals facing homelessness, mental illness, substance abuse, recent incarceration, and other challenges.
• High School Diploma or GED.
• Minimum 2 years of experience in property management.
• Some supervisory experience guiding and overseeing staff.

Preferred Qualifications

• Associate’s Degree in Property Management or a related discipline.
• Experience with Housing Authority procedures and documentation.
• Current California driver’s license and clean driving record.

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.

Pay

$26.57 - $27.97 per hour.

As service providers to underprivileged and vulnerable communities, all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.