Property Host II

We are a young, fast-growing company (recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel, and exploration. We specialize in creating inspiring hotel stays for our guests in iconic destinations. This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

About the role

The Property Host is the operational leader for two Weekender Hotels properties in the Southern Adirondack region, with cross-property support responsibilities at a third. Guest experience, housekeeping, supplies, vendor coordination, billing, and property presentation all live with you. You set the tone, catch the details, and ensure everything runs as it should—because you care, not because someone is checking. This role reports to the Area GM, participates in an on-call coverage rotation, and moves between properties as operational needs shift across the region. It is a real leadership role with a clear upward path as the company scales.

Core Values

• Embrace a Growth Mindset: Always be a student and remain open-minded.
• Be Adventurous: Be excited by challenge and willing to fail-forward.
• Be a Ninja: Commit to being world-class at your job and lean into your superpowers.
• Be a Host: Treat guests and teammates like you would family.
• Be of Integrity: Own your domain, be accountable to your job and the greater mission, embrace honesty, transparency, and vulnerability, and follow through on commitments.

Responsibilities

• Guest Experience:
  • Own check-in and check-out operations at both primary properties, ensuring a smooth, welcoming experience for every guest.
  • Serve as the primary point of contact for escalated guest concerns, complaints, and service recovery across all three Southern Adirondack properties.
  • Maintain a strong, visible presence during peak check-in and checkout periods and whenever guests need support.
  • Ensure consistent delivery of brand standards across all guest touchpoints at assigned and supported properties.
  • Manage guest pre-arrival communication, special requests, and in-stay follow-up as needed.
• Reservations and Systems Management:
  • Manage reservations, room assignments, and inventory in Mews across all assigned properties.
  • Review daily arrival and departure reports; flag irregularities and prepare properties accordingly.
  • Process payments, manage billing records, and handle basic guest billing questions accurately and professionally.
  • Maintain accurate reservation records and escalate discrepancies or system issues to central operations promptly.
• Housekeeping Operations:
  • Oversee housekeeping operations and daily room turnover at both primary properties, coordinating schedules and setting priorities.
  • Conduct regular room inspections against Weekender brand standards; document findings and follow up on any snags.
  • Support and coach housekeeping staff; provide feedback and maintain quality and consistency across rooms and common areas.
  • Identify and flag maintenance needs discovered during housekeeping or inspections; communicate to the maintenance team promptly.
• Supplies, Ordering, and Billing:
  • Manage supplies inventory across assigned properties; anticipate needs and initiate reorders before stock runs low.
  • Place and track orders for housekeeping, guest amenity, and front desk supplies in line with approved vendors and budget guidelines.
  • Review, code, and submit property-level invoices and billing for central accounting review; flag discrepancies as they arise.
  • Maintain organized records of supply orders, vendor contacts, and recurring purchases to support consistent, cost-aware operations.
• Property Operations and Vendor Coordination:
  • Execute opening and closing procedures at assigned properties; ensure each property is ready and presented well.
  • Maintain common areas, lobbies, and exterior presentation to brand standards; address issues as they arise or escalate appropriately.
  • Coordinate vendor and service provider access, scheduling, and follow-up for routine and ad hoc property needs.
  • Support the maintenance team with property access, work order communication, and issue follow-through.
• Cross-Property Support:
  • Provide operational support at two additional Southern Adirondack properties (located in North Creek, NY) as needed, including coverage assistance, supplies coordination, and on-site presence during high-demand periods or staffing gaps.
  • Participate in an on-call leadership rotation to ensure managerial coverage is available across all three properties outside of regular business hours.
  • Act as a resource for guest inquiries, local recommendations, and issue resolution across all three Southern Adirondack properties.

How We'll Measure Success

• Strong, consistent guest satisfaction scores and positive GuestRevu feedback across primary properties.
• Housekeeping operations running reliably, with rooms passing inspection standards consistently.
• Supplies and inventory managed proactively; no operational disruptions due to stock shortages.
• Billing and invoices submitted accurately and on schedule; no unresolved discrepancies.
• Effective on-call coverage with timely, professional resolution of after-hours issues.
• Properties consistently meeting brand presentation standards; issues identified and escalated proactively.

Qualifications

We're looking for the right person, not the right resume. That said, here's what we're looking for:

• Prior experience in hotel front desk, guest services, or hospitality operations; supervisory experience preferred.
• Demonstrated ability to manage full daily operations independently, without a GM on-site—and a track record that shows it.
• Strong organizational skills; able to manage supplies, ordering, and billing accurately and consistently across multiple locations.
• Excellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts alike.
• Proficiency in property management systems; experience with Mews is a plus.
• Sound judgment and problem-solving ability; knows when to act and when to escalate, and does both with confidence.
• High personal integrity; someone whose colleagues, guests, and managers would all describe them the same way.
• Familiarity with local regulations and hospitality compliance standards.
• Flexible availability including weekends, nights, and holidays; willingness to participate in an on-call rotation.

Why This Role

The Southern Adirondacks aren't a compromise—they're the backdrop. You'll have real operational authority from day one, owning two properties and genuinely making them run. The Adirondacks offer extraordinary experiences: Gore Mountain skiing, Class IV whitewater, 6 million acres of wilderness, and a community that notices when a property excels. Weekender is growing fast, with new properties, new markets, and real opportunities for people who show up and perform. This role has a clear upward path as the company scales—we promote from within and are actively building the team that will grow with us.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be provided in accordance with applicable laws to enable qualified individuals with disabilities to perform essential job functions.

• Frequently required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; and answer phones.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Occasionally encounter hazards, including slipping and tripping.
• Ability to work in varying temperatures.
• The noise level in the work environment is usually moderate.

Pay

The pay range for this role is $63,000 - $68,000 USD per year.