Host - Rules & Regs

About the Role

Austin's largest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is an opportunity to join an innovative and passionate hotel team in one of the fastest-growing markets in the United States.

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents, and preparation methods
• Follow outlet policies, procedures, and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental, and Vision Insurance
• 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through Accor Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through Corporate Social Responsibility activities, like Planet 21

Qualifications

• Previous service experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs, and ramps

Work Environment

A team of Heartists committed to working together, supporting each other, and providing the best guest experience. The environment values diversity, inclusion, and equitable practices, celebrating diverse identities.