Property General Adj

About the role

Handle high-value property claims across California in a hybrid role combining remote work with field inspections and driving. Work from San Francisco or Sacramento offices.

Responsibilities

• Examine claims forms, policies, endorsements, client instructions and other records to determine coverages.
• Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Set loss reserves and prepare reports collecting and summarizing information required by client, local, state and federal government.
• Settle claims after determining insurance carrier’s liability, client’s instructions, and authority levels by obtaining demands, making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Control claim costs and maintain expected case load.
• Recommend litigation when appropriate and present evidence at legal proceedings producing reports and other documents as evidence.
• Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Maintain professional and technical knowledge through continuing education.
• Make sales calls to local businesses to solicit new business or maintain existing business.
• Assist and mentor junior adjusters with claims handling; maintain and grow portfolio of business/clients.
• Utilize available technology/automation to maximize claim handling efficiency.
• Conduct roof inspections as needed.
• Uphold the Crawford Code of Business Conduct at all times.
• Participate in special projects or perform duties in other areas as requested.

Requirements

• 2+ years of property claims adjusting experience.
• Strong background in investigating and resolving complex property losses.
• Excellent negotiation, communication, and customer service skills.
• Ability to conduct field inspections and manage claims independently.
• College degree or equivalent combination of education and experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• Strong verbal and written communication skills; good attention to detail; strong analytical and mathematical ability; strong organizational and interpersonal skills; computer knowledge.
• Must be licensed as required by state and local jurisdictions and have a valid driver’s license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Associate in Claims (AIC) through AICPCU preferred.

Schedule

A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary. Travel may be required during/outside of normal business hours when necessary.