Property General Adj

Location: Raleigh, NC – Hybrid (Work From Home + Field/Driving Role)

About Us

At Crawford, a claim is more than a number—it’s a person, a child, a friend. We help restore lives on their worst days, and by doing so, we help restore our community—one claim at a time. Employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We operate in over 70 countries, speak dozens of languages, and unite as One Crawford with a shared purpose, vision, and values.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions, and other records to determine coverages.
• Investigates claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by clients, government agencies, and Crawford & Company.
• Settles claims after determining insurance carrier’s liability, client’s instructions, and authority levels by obtaining demands, making offers, issuing settlement checks, filing with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
• Controls claim costs.
• Maintains expected caseload.
• Recommends litigation when appropriate and presents evidence at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Keeps professional and technical knowledge current through continuing education.
• Makes sales calls to local businesses to solicit new business or maintain existing relationships.
• Assists and mentors junior adjusters with claims handling.
• Maintains and grows a portfolio of business/clients.
• Utilizes technology and automation to maximize claim-handling efficiency.
• Conducts roof inspections as needed.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• 4+ years of commercial and residential property claims experience.
• Strong investigation, negotiation, and claims handling skills.
• Ability to manage complex property losses and conduct field inspections.
• Excellent communication and documentation abilities.
• College degree or equivalent combination of education and experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• Strong verbal and written communication skills.
• Good attention to detail and strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Computer proficiency.
• Must be licensed as required by state and local jurisdictions.
• Valid driver’s license.
• Completion of continuing education requirements as outlined by Crawford Educational Services.
• Associate in Claims (AIC) through AICPCU preferred.
• Variable schedule including on-call may be required; ability to work beyond normal business hours when necessary.
• Travel may be required during or outside of normal business hours.

Benefits

• Competitive base pay with bonus/incentive opportunities.
• Comprehensive benefits package including:
  • Medical, dental, and vision plans.
  • Prescription drug coverage.
  • HSA, HRA, and FSA accounts.
  • Paid holidays, vacation, and sick leave.
• 401(k) retirement plan.
• Tuition assistance.
• Paid parental leave.
• Supplemental health benefits (e.g., enhanced mental health support, virtual physical therapy, caregiving services, life assistance program).
• Training programs promoting continuous learning and career progression.
• Sustainability programs supporting community engagement.
• Culture of respect, collaboration, entrepreneurial spirit, and inclusion.