Property General Adj

Location: Detroit Metro Area / Southeast Michigan. Candidates must reside in the Denver, CO area; non-local applicants will not be considered.

About Us

At Crawford, we believe a claim is more than a number—it’s a person, a child, a friend. By helping to restore their lives, we are helping to restore our community—one claim at a time. Employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We operate in over 70 countries and speak dozens of languages, united as One Crawford in purpose, vision, and values.

Responsibilities

• Examine claims forms, policies, endorsements, client instructions, and other records to determine coverages.
• Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Set loss reserves.
• Prepare reports by collecting and summarizing information required by clients, government agencies, and Crawford & Company.
• Settle claims by determining insurance carrier’s liability, client’s instructions, and authority levels; obtain demands, make offers, issue settlement checks, file with regulatory agencies, dispose of salvage, and pursue subrogation when appropriate.
• Control claim costs and maintain expected caseload.
• Recommend litigation when appropriate and present evidence at legal proceedings.
• Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Maintain professional and technical knowledge through continuing education.
• Make sales calls to solicit new business or maintain existing business.
• Assist and mentor junior adjusters with claims handling.
• Maintain and grow a portfolio of business/clients.
• Utilize technology and automation to maximize claim handling efficiency.
• Conduct roof inspections as needed.
• Uphold the Crawford Code of Business Conduct at all times.
• Participate in special projects or perform duties in other areas as requested.

Requirements

• 5+ years of property adjusting experience.
• First-party claims experience strongly preferred.
• Proven ability to work independently in a field environment.
• College degree or equivalent combination of education and experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• Strong verbal and written communication skills.
• Good attention to detail and strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Computer knowledge.
• Must be licensed as required by state and local jurisdictions.
• Must have a valid driver’s license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Associate in Claims (AIC) through AICPCU preferred.

Schedule

• Variable schedule including on-call may be required.
• May be required to work beyond normal business hours depending on caseload.
• Travel may be required during or outside of normal business hours when necessary.

Benefits

• Competitive base pay with a defined pay range based on experience, education, market rates, and other factors.
• Bonus/Incentive pay and other performance-based rewards, if applicable.
• Comprehensive benefits package including:
  • Medical, dental, and vision plans.
  • Prescription drug coverage.
  • HSA, HRA, and FSA accounts.
  • Paid holidays, vacation, and sick leave.
  • 401(k) retirement plan.
  • Tuition assistance.
  • Paid parental leave.
• Supplemental health benefits at no cost, including:
  • Enhanced mental health support.
  • Virtual physical therapy.
  • Caregiving services.
  • Life assistance program.
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to the community.
• Culture of respect, collaboration, entrepreneurial spirit, and inclusion.