Property General Adj

Location: O‘ahu/Honolulu, HI
Work Setup: Hybrid – Work From Home + Driving Role

About Us

At Crawford, a claim is more than a number—it’s a person, a child, a friend. We help restore lives on their worst days, and by doing so, we help restore our community—one claim at a time. Employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to join us. With a presence in over 70 countries and dozens of languages spoken, we operate as One Crawford: united in purpose, vision, and values.

What We’re Looking For

• 2+ years of Property Adjusting experience
• Strong investigation, communication, and claims handling skills
• Ability to conduct field inspections and manage claims independently
• Customer-focused with excellent problem-solving abilities

Responsibilities

• Examines claims forms, policies and endorsements, client instructions, and other records to determine coverages.
• Investigates claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state, and federal government, and by Crawford & Company.
• Settles claims after determining insurance carrier's liability, client's instructions, and authority levels by obtaining demands, making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
• Controls claim costs.
• Maintains expected caseload.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls by calling on local businesses to solicit new business or maintain existing business.
• May assist and mentor junior adjusters with claims handling.
• Generally maintains and grows portfolio of business/clients.
• Utilizes available technology/automation to maximize claim handling efficiency.
• Conducts roof inspections as needed.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• College degree or equivalent combination of education and experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• Strong verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Computer knowledge.
• Must be licensed as required by state and local jurisdictions.
• Must have a valid driver's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Associate in Claims (AIC) through AICPCU.
• Variable schedule including on-call may be required.
• Depending on caseload, may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

Benefits

As part of the One Crawford family, we offer a comprehensive Total Rewards package to assist with financial, health/wellness, continuing education/training, and other needs:

• Competitive base pay (pay range/salary considers candidate’s experience, education, market rates, minimum pay requirements, business segment, supply/demand, and scheduled hours).
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Well-rounded benefits package encouraging wellness, including:
  • Medical, Dental, and Vision Plans
  • Prescription Drugs
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation, and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Supplemental Health Benefits
• Additional benefits currently available at no cost:
  • Enhanced Mental Health Support
  • Virtual Physical Therapy
  • Caregiving Services
  • Life Assistance Program
• Training programs promoting continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.