Property Claims Adjuster

Position Specific Description

Palms Insurance is seeking an experienced and driven Property Claims Adjuster to join our Claims Department. In this role, you will investigate, evaluate, and resolve property claims across affiliate and non-affiliate programs, ensuring fair, accurate, and timely outcomes consistent with policy terms and Palms Insurance's commitment to claims excellence. The ideal candidate brings solid property claims experience, strong analytical instincts, and a collaborative approach to working with internal teams, TPAs, and Business Management partners.

Key Responsibilities

• Claims Investigation & Evaluation:

  • Investigate and evaluate property claims from first notice of loss through resolution, including coverage analysis, liability assessment, and damage valuation
  • Conduct thorough reviews of policy terms, conditions, exclusions, and endorsements to render accurate coverage determinations
  • Coordinate field inspections, independent adjuster assignments, and vendor engagements as needed to support claims evaluation
  • Identify and pursue subrogation opportunities and coordinate with legal counsel on recovery efforts
  • Escalate complex, high-exposure, or long-tenured claims in accordance with internal reporting protocols

• Claims Administration & Documentation:

  • Maintain accurate, well-organized claim files in Palms’ claims system, including all correspondence, coverage analyses, reserve documentation, and closure notes
  • Set and maintain adequate reserves throughout the life of the claim, adjusting as new information develops and escalating per large loss reporting requirements
  • Monitor and manage claim diaries to ensure timely follow-up and resolution
  • Prepare and submit required large loss reports, reserve change documentation, and claims status updates to department leadership

• TPA & Vendor Oversight:

  • Monitor TPA claim handling activities to ensure consistent application of policy terms and compliance with Palms Insurance's claims standards and SLAs
  • Participate in TPA stewardship meetings, file audits, and reviews as part of the department's risk-based TPA oversight program
  • Collaborate with claims support vendors to ensure quality outcomes and cost-effective resolution

• Compliance & Quality:

  • Contribute to audit preparation, regulatory filings, and compliance documentation
  • Identify and communicate emerging claims trends, coverage issues, and process improvement opportunities to department leadership

• Collaboration:

  • Partner cross-functionally with Underwriting, Actuarial, Finance, Legal, and Compliance teams to support sound claims outcomes and portfolio insights
  • Contribute to a team culture grounded in fairness, transparency, and continuous improvement

Qualifications

• 5+ years of property claims handling experience, including coverage analysis and damage valuation

• Strong working knowledge of property insurance policy language, terms, and conditions

• Experience with reserve setting and large loss escalation protocols

• Excellent written and verbal communication skills

• Experience handling commercial property claims

• Valid Adjuster Licenses

Preferred

• Familiarity with subrogation principles and recovery workflows

• Experience with claims management platform

• TPA oversight or vendor coordination experience

• Active pursuit of or completion of CPCU, AIC, or equivalent industry designation

Competencies

• Sound judgment and analytical thinking in complex coverage scenarios

• Accountability and integrity in claims handling

• Proactive communication and transparency with internal and external stakeholders

• Adaptability in a dynamic, growth-oriented environment

• Commitment to policyholder fairness and regulatory compliance

Job Overview

This position is responsible for handling personal injury and major property damages claims asserted by or against the company.

Job Duties & Responsibilities

• Investigates, evaluates and negotiates satisfactory settlements of personal injury and major property damage claims

• Provides support and assistance to company attorneys throughout the claims litigation process, including court testimony

• Performs other job-related duties as assigned

Required Qualifications

• Valid Driver's License (NON CDL)

• High School Grad / GED

• Experience: 6+ years

Preferred Qualifications

• Bachelor's Degree

Benefits

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group

Exempt

Employee Type

Full Time

Job Category

Legal/Regulatory/External Affairs

Organization

Palms Management Services, LLC

Relocation Provided

Yes, if applicable

Equal Opportunity Employer

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Reasonable Accommodation Policy

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

Pay Information

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Equal Pay Policy

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.