Property Administrator (New Orleans Corporate Office)

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace. Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do, creating a dynamic environment that encourages creativity and offers opportunities for growth and advancement.

About the role

We are seeking a Property Administrator to join Domain's centralized operations hub. This is a newly designed role that consolidates the administrative and financial functions previously held by on-site Assistant Property Managers, allowing on-site teams to focus on resident relationships, physical asset oversight, and community experience. The Property Administrator owns the full administrative lifecycle for both residential and retail tenants across multiple properties: collections and delinquency management, renewals, move-in and move-out coordination, ledger accuracy, retail tenant administration, and AI-assisted resident communications. This role is the operational backbone of the centralized model.

The ideal candidate is a self-starter with deep Yardi experience, strong financial acumen, attention to detail, and the organizational bandwidth to manage high-volume workflows across a multi-site, mixed-income portfolio and active retail tenants.

Responsibilities

• Own resident ledger accuracy in Yardi Voyager across multiple communities: lease charges, subsidies, third-party payments, and discrepancy resolution.
• Drive collections and delinquency management — outreach, payment plans, legal notice coordination, and management of our AI collections agent.
• Lead renewal processing from offer preparation through execution, coordinating with on-site Property Managers on rent decisions.
• Coordinate move-in and move-out administration end-to-end — checklists, COIs, deposit reconciliation, SODA, and 14-day ledger close.
• Administer retail tenants: lease abstracts, CAM reconciliations, critical date tracking, percentage rent monitoring, and billing accuracy.
• Manage and audit EliseCRM AI agent content to ensure every automated resident communication is accurate, compliant, and on-brand.
• Deliver weekly delinquency and renewal reporting to the Director of Property Management.

Requirements

• 3+ years of property management experience with direct ownership of collections, renewals, ledger, or lease administration.
• Retail or commercial lease administration experience including CAM reconciliations and tenant billing.
• Yardi Voyager proficiency across residential and commercial modules.
• Experience with AI-enabled property management platforms (EliseCRM or similar) strongly preferred.
• LIHTC or other affordable housing regulatory experience is a plus.
• Exceptional organizational skills — you can manage high-volume workflows across multiple properties without missing a beat.
• Strong written communication and sound judgment about when to execute and when to escalate.
• Bachelor's degree preferred.

Physical Demands

• Regular sitting, viewing a computer monitor for extended periods, and use of keyboard and other office equipment.
• Involves walking or standing during property visits.
• May involve close vision, depth perception, and focus adjustment.

Benefits

• Health and wellness benefits with 4 different plan offerings.
• Company-paid Life Insurance and Short-Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 11 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• 2 Volunteer days and an annual community day where we get to give back, together.
• Professional development opportunities.