Property Administrator - Memorial City

About the role

The Property Administrator works directly with the Senior Property Manager and the Assistant Property Manager in performing clerical and administrative assignments for the assigned properties/projects. The role requires exhibiting exceptional customer service and focusing on productivity and results.

Responsibilities

• Provide full administrative support including phone support, typing, reports, filing, and distribution of correspondence.
• Schedule and coordinate meetings/special events as requested.
• Aid in lease administration activities including lease setup, lease changes, report generation, etc.
• Prepare and coordinate bid proposals, master service contracts/Exhibit Bs, and approved invoices.
• Maintain lease and property files.
• Manage service contracts and insurance certificates, ensuring follow-up for expirations.
• Promote and foster positive relationships with tenants and owners.
• Create and review monthly and quarterly management/variance reports; prepare annual budgets.
• Prepare accounts receivable (A/R) status worksheets, initiate late payment calls, reconcile A/R, and follow-up on collections.
• Review monthly parking billing for approval.
• Auxiliary in organizing Tenant Marketing Events.
• Process Accounts Payable (AP) in Nexus daily.
• Assemble and distribute monthly billings for tenants.
• Continually update building on-line platforms.

Administrative Responsibilities

• Prepare contracts, purchase orders, obtain proposals when required, tenant memorandums, daily security memorandums. Distribute to appropriate parties as required.
• Prepare Pricing Agreements for Billable Orders.
• Follow up on Rise service requests.
• Compose and type correspondence.
• Prepare financial spreadsheets.
• Set up and maintain tenant, prospect, vendor, and general correspondence using computers.

Communication / Other Requirements

• Greet tenants, prospective tenants, vendors, and guests.
• Take and convey messages.
• Answer questions and understand how to get questions answered.
• Provide backup to Amenity Services Coordinator in scheduling onsite and building conference and training rooms.
• Place outgoing calls.
• Take messages for SPM/APM.
• Screen calls and provide information when appropriate.
• Direct callers to the appropriate parties.
• Oversee tenant move-in/move-out tasks for Office Property Assistant.
• Interface daily with janitorial and security personnel.
• Prepare Tenant Pricing Agreements required to invoice tenant rebills (meter readings, HVAC, etc.).
• Maintain tenant contact, vendor contact list, and insurance information.
• Support capital and tenant improvement projects.
• Additional duties or projects assigned by SPM/APM.
• Able to work after-hours to meet critical deadlines when required.

Education and Required Experience

• Bachelor’s degree in finance, accounting, economics, business administration, or related field preferred.
• 2-3 years of real estate experience.

Skills, Qualifications, and Other Requirements

• Must have intermediate to advanced Word, Excel & Outlook proficiencies.
• Knowledge of Angus, VTS Rise, and accounting software such as MRI and Nexus.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Must be able to handle multiple projects, changing priorities, and a continually heavy workload.
• Exceptional oral and written communication skills.
• Strong customer service orientation.
• Communicates by telephone, e-mail, video conferencing, satellite broadcasting, and in-person.
• Uses a computer in conjunction with various software packages for much of the day.
• Uses office and audio-visual equipment.

Physical Demands

Requires sufficient personal mobility and physical reflexes to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

About MetroNational

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston. Its core interest is the Memorial City mixed-use development. The cornerstone of its business philosophy is teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Work Places
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places To Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite