Property Adjuster II

This is a remote, work-from-home position based in Maryland. The selected candidate will ideally live in Baltimore, Hartford, Cecil County, and/or surrounding areas. A company car and equipment to work from home will be provided. Salary range may vary based on the actual level of the role hired for and the candidate's location.

Pay

Salary range: $75,769.00 – $121,034.00. Position may be eligible for an annual bonus payment.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents (coverage begins on your first day of work).
• Low employee contributions to medical and prescription premiums (ERIE currently pays up to 97% of monthly premium costs).
• Traditional pension plan (vested after five years of service).
• 401(k) with up to 4% contribution match (in addition to the pension).
• Paid time off, including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development, including tuition reimbursement for higher education and industry designations.
• Company-paid basic life insurance and short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance and fertility/infertility coverage.
• Well-being programs and paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts each year.

About the Role

Exercises independent discretion or judgment in handling all types of property claims. Assists or acts on behalf of the claims supervisor when required. The hiring manager will also consider candidates for Property Adjuster I, with the level offered based on the candidate's experience and qualifications.

Responsibilities

• Conducts investigations, interviews, and inspects damage, driving to the site of damage within the assigned territory or elsewhere if required.
• Prepares estimates, makes recommendations, handles coverage questions, and manages litigation.
• Sets and maintains reserves, reviews reports and related materials, directs experts, determines coverage and claim value, issues or declines payment, and negotiates claims with plaintiff attorneys when necessary.
• Documents claim files and submits reports for closure.
• Recognizes subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with agents and district sales managers on matters of mutual concern.
• Assists the claims supervisor or acts on their behalf, including representing the company at legal proceedings, as required.
• Completes industry-related training programs and attends ongoing training to stay informed on policy changes, interpretation, or new legislation.
• Assists in training new claims adjusters.
• Participates on the Catastrophe Team when required.

The first five duties listed are essential functions of the job. Regular and predictable attendance is also an essential job function. For certain positions, including leadership roles, regular and predictable onsite presence may be required based on business needs.

Requirements

• High School Diploma or GED and five years of claims handling experience, or Bachelor’s Degree and two years of claims handling experience.
• Must live in the assigned territory unless a change is approved by the company.
• Must be willing to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods exceeding two consecutive weeks.
• Willingness to obtain and maintain any required licenses (successful completion of the Associate in Claims (AIC) program preferred).
• Valid driver’s license and good driving record required.
• Must obtain adjuster licensing within 45 days of hire.
• Good time management and organization skills preferred.
• Ability to drive/travel regularly within the assigned territory.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required.
• Ability to move over 50 lbs using lifting aide equipment (Often: 20-50%).
• Climbing/accessing heights (Moderate: 30-40%).
• Driving (Frequent: 50-80%).
• Lifting/moving 0-20 lbs (Often: 20-50%).
• Lifting/moving 20-50 lbs (Often: 20-50%).
• Manual keying/data entry/inputting information/computer use (Often: 20-50%).
• Pushing/pulling/moving objects or equipment with wheels (Occasional).

Skills

• Values Diversity
• Nimble Learning
• Self-Development
• Collaborates
• Customer Focus
• Information Management
• Cultivates Innovation
• Instills Trust
• Job-Specific Knowledge
• Optimizes Work Processes
• Ensures Accountability
• Decision Quality