Property Adjuster - Field Estimating - Gadsen/Anniston, AL

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

• Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.
• A day in the life of a Field Property Adjuster, and what it takes to do the job!
• Provide exceptional service to our policyholders by conducting on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently. Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Focus on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.
• Wear a few hats that will require a level of experience:
• The Customer Service Expert – live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy, always.
• The Investigator – confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. Incorporate tactics in handling challenging and complex situations.
• The Problem Solver – utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained on. Ensure timely and accurate documentation is completed as you work on each claim.

Qualifications

• Reside within 30 miles of the Gadsen/Anniston, AL area.
• 2-3 years previous experience as outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating preferred.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within the posted location is mandatory for this role.
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.