Property Adjuster - Field Estimating - Atlanta/Lawrenceville/Marietta, GA

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

• Provide exceptional service to our policyholders by conducting on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently.
• Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Focus on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring customers, leading with empathy, always.
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. Incorporate tactics in handling challenging and complex situations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained in. Ensure timely and accurate documentation is completed as you work on each claim.

Qualifications

• 3 years' previous experience as an outside adjuster is highly desired.
• Previous experience as an outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.

Required Qualifications

• Residency within the posted location is mandatory for this role.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Compensation

Base compensation offered for this role is $56,000 – $98,450 annually and is based on experience and qualifications.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Negotiation
• Time Management
• Working Independently
• Xactimate Estimating

Company Car

This role may qualify for a company car based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Allstate Benefits

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Company Information

• Our Shared Purpose: To make a real difference for our people, our customers, our company, and the world around us.
• We look for candidates with these skills to help us achieve that goal:
• Learning Agility: Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things.
• Customer Centricity: Deliver exceptional experience with a customer-first mindset and human-centered design.
• Digital Literacy: Discover and apply emerging digital technology tools, data and insights.
• Results-Oriented: Start with measurable outcomes and drive results with speed.
• Inclusive Leadership: Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation.

What We Do

As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You

Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact

As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.