Property Adjuster - Coordinated Contents - Virginia Beach/VA Metro area

About the role

As a Coordinated Property Adjuster, you will handle escalated claims files that have complex contents or additional living expense damages. Your primary responsibility will be to ensure our customers receive the highest level of support and resolution for these specific claims.

Responsibilities

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Cookorate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Requirements

• Reside in Virginia Beach / Norfolk / Newport News / VA Metro.
• Have prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently starting your day from home.
• Be organized and capable of multitasking in a fast-paced environment.
• Have clear and professional communication skills – both written and verbal.
• Required to have a valid driver's license.

Qualifications

• Required to have a valid driver's license.
• Residency within the posted locations are mandatory for this role.

Skills

• Active Listening
• Business Communications
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Information Collection
• Multitasking
• Working Independently

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Pay

$53,500.00 - $84,625.00 annually

Schedule

Monday – Friday; 8 am - 5 pm with rotational weekend duty.

Benefits

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.