Property Claims Adjuster II (Tidewater/VA Beach, VA - WFH)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory

This role covers the Tidewater - VA Beach, VA area. The ideal candidate will live in Virginia Beach, VA or the surrounding area. This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc.
• Strong customer service competency
• Strong written & verbal communication skills
• CAT duty is a requirement of this role

Responsibilities

• Promptly and effectively handles to conclusion all assigned claims with little to no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Adheres to high standards of professional conduct consistent with the delivery of superior service.
• Determines proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines.
• Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with SIU and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for suit, trial, or subrogation.
• Initiates and conducts follow-ups via proficient use of the claims systems and other related business systems.
• Delivers a positive On-Your-Side customer service experience to all internal, external, current, and prospective Nationwide customers.
• Other duties as assigned.

Requirements

• Undergraduate degree or equivalent experience.
• State licensing where required. Successful completion of required/applicable claims certification training/classes.
• Three to five years related property claims experience.
• Experience in a customer service environment including flexible work schedules and extended work hours preferred.
• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems.
• Proven knowledge of the investigation, negotiation, and settlement activities used to resolve extensive property damage claims.

Skills

• Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.
• Analytical and problem-solving skills necessary to make decisions and resolve conflict in areas such as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and successfully negotiate property claims.
• Organizational skills to effectively prioritize work.
• Command of written and verbal communication skills for contact and/or negotiation with policyholders, claimants, repairpersons, attorneys, agents, and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Provides leadership to less experienced claims associates.
• Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Working Conditions

• Normal office or field claims environment.
• May require ability to sit and operate telephone and personal computer for extended periods of time.
• Must be able to operate an automobile and have a valid driver's license with a safe driving record.
• Must be able to make physical inspections of property loss sites.
• Must be able to climb ladders, balance at various heights, stoop, bend, and/or crawl to inspect vehicles and structures.
• Must be able to work outdoors in all types of weather.
• Must be willing to work irregular hours and to travel with possible overnight requirements.
• May be on-call and must be available to work catastrophes (CAT).
• Extended and/or non-standard hours as required.

Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off (minimum of 18 days each full calendar year pro-rated quarterly based on hire date)
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• Life insurance
• Short and long term disability coverage
• Business casual attire

Pay

The national salary range for Field Claims Specialist II, Property: $62,500.00-$115,500.00. The expected starting salary range for this role: $62,500.00 - $93,500.00.