Inside Property Adjuster - Virginia Beach, VA

About the role

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders by virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. Working remotely from your home office, you will interact with customers, contractors, and vendors through software platforms such as Xactimate, ClaimsXVideo Collaboration, voice calls, email, and text messages. This role focuses on water losses, ensuring customers receive high-quality support and resolution.

Responsibilities

• Conduct virtual inspections of property damages and investigate coverage by reviewing damage details and interpreting policies.
• Prepare accurate estimates and settle claims in accordance with legal and business standards.
• Communicate with customers, contractors, and vendors via phone, email, and video chat to facilitate a fast, fair, and easy claims process.
• Negotiate claim settlements with customers, vendors, third-party carriers, and claimants, incorporating tactics to handle challenging situations.
• Utilize estimate tools, job aids, and settlement platforms while applying critical thinking to resolve claims efficiently.
• Ensure timely and accurate documentation in the claims system to protect the company financially and maintain compliance with policy agreements.
• Work independently in a virtual environment while managing time effectively to meet claim-handling demands.

Preferred Qualifications

• 2+ years of customer service experience.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills for remote interactions with customers and stakeholders.
• Strong time management and organizational skills with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the Virginia Beach/Norfolk/Newport News, VA Metro area is mandatory.

Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. Individuals holding an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment. Applicants with a resident producer license must formally surrender that license when instructed by the licensing team.

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role, such as a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy that supports work/life balance.
• Initial and ongoing training to build proficiency in the role.
• Comprehensive benefits including a 401K/pension, education reimbursement, and programs to help balance work with personal life.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Organizing
• Teamwork
• Time Management
• Working Independently

Compensation

Compensation for this role ranges from $24.04 to $41.53 hourly, based on experience, qualifications, location, and internal equity.