Property Adjuster

About the role

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

Responsibilities

• Handles First and Third Party claims under the Root Renters policy, as well as Third Party Property Damage claims filed under Root Auto policies.
• Delivers an industry-leading claim experience for all policyholders and claimants.
• Available to address incoming FNOL calls, slacks and emails for RentersFiles FNOL and sets up assignment in Xactanalysis.
• Initiates, investigates, evaluates, negotiates, and finalizes property damage losses and subrogation demands.
• Creates accurate repair or replacement estimates based upon photos and other supporting documentation.
• Reviews supplemental requests for additional repairs.
• Covers additional living expenses.
• Identifies salvage and oversees the end-to-end salvage process.
• Identifies and refers subrogation opportunities.
• PARTNERS WITH SIU VENDORS TO DETECT FRAUD.
• Consistently makes prompt and courteous contact with every claim customer.
• Uses exemplary time management and organizational skills to proactively manage claims pending and associated tasks.
• Responds to claim correspondence in a timely fashion with very high quality.
• Provides input for continuous development of claims guidelines and best practices.
• RECOMMENDS POTENTIAL PRODUCT DEVELOPMENTS AND PROCESS IMPROVEMENTS.
• INTERACTS AND COMMUNICATES EFFECTIVELY WITH CUSTOMERS, PEERS, VENDORS, AND MANAGERS.
• ENGAGES IN LEARNING OPPORTUNITIES TO BUILD KNOWLEDGE OF PERSONAL LINES CLAIMS, COURT DECISIONS IMPACTING THE CLAIMS FUNCTION, CURRENT GUIDELINES IN CLAIMS FUNCTION, AND POLICY CHANGES AND MODIFICATIONS.

Requirements

• 1+ years of successful experience handling property insurance claims, writing estimates, reviewing supplements and negotiating final settlement of losses.
• 1 + years of experience using XactAnalysis and Xactimate software, including XactContents in writing estimates, handling supplements and evaluating losses.
• Experience handling both desk adjusting and on-site inspections.
• Currently licensed in-home state if your state requires an Adjuster License.
• A high sense of professionalism while remaining empathetic.
• Familiarity with claims best practices required.
• A curious nature.
• A great attention to detail.

Qualifications

• Ability to obtain and maintain insurance licenses in several states within three months.

Skills

• Excellent communication skills.
• Strong problem-solving abilities.
• Attention to detail.
• Time management and organizational skills.

Benefits

• Salary Range: $55,000 - $70,000
• “Work Where It Works Best” company policy allowing remote work across the US.
• Continuing education opportunities.
• Flexible work schedule.
• Competitive benefits package.

Pay

• $55,000 - $70,000

Schedule

• Flexible work schedule.

Benefits

• Competitive benefits package.

Contact Information

If you have any concerns about the accessibility of this job posting, please contact recruiting@joinroot.com.