Property Adjuster

About the role

This position is for our subsidiary: Allcat Claims Service, LLC. To know more, visit us at http://www.allcatclaims.com.

DESCRIPTION

This position will be located based out of our San Antonio office or working remotely from home and provides property claims service to customers using multiple communication channels.

Job Responsibilities

• Adjusts or audits moderately complex to highly complex property claims.
• Handles customer escalations, DOI complaints and claims with public adjuster or attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Serves as a resource to less experienced team members on escalated issues of a complex nature.
• Promotes claims resolution by partnering with internal resources.

Requirements

• High School Diploma or GED.
• Current TX adjuster license or ability to obtain TX adjuster license.
• 2 years property claims adjusting experience to include dwelling claims.
• Advanced property construction knowledge.
• Computer literate in a Windows operating environment.
• Strong customer service, communication, organizational skills.
• Ability to work with routine and/or repetitive activities but also be responsive to disruption and change.
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Able to be accurate and detail-oriented.
• Able to learn new technologies.
• Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
• Suitable at home work space to allow for customer contact.

Preferred Requirements

• 3+ years of experience handling non-CAT property claims from the desk.
• 2+ years property claims experience handling water claims, including water mitigation.
• Working knowledge of Symbility and Claims Connect.
• Working knowledge of Guidewire-based claims management systems.
• College degree and/or industry designations such as CPCU, AIC, SCLA.