Property Access Services Staff

Property Access Services Specialist Position Summary The Property Access Services Specialist is responsible for supporting the daily operations of the Association’s 24/7 Property Access Services Hub. This position monitors property access systems, verifies guest authorizations, assists residents and visitors, and ensures all access procedures are followed according to Association policies. This role works closely with the Property Access Services Manager and the Welcome Host team at the gate to maintain secure, efficient, and professional property access operations. Key Responsibilities Access Monitoring & Verification Monitor property access systems and gate activityVerify guest authorizations and property access permissionsAssist with processing guest entries and resident access requestsEnsure all access procedures follow Association policies and security protocols Customer Service Provide professional assistance to residents, guests, and vendorsRespond to phone calls, messages, and access inquiriesCommunicate clearly and courteously with gate staff and residents Gate & Guest Coordination Work with Welcome Hosts to confirm guest informationAssist with resolving entry issues or access discrepanciesEnsure accurate guest verification before granting property access System & Technology Use Operate property access software and monitoring systemsEnter and update guest or resident access informationReport system issues or irregularities to the manager Operational Support Follow established standard operating proceduresDocument incidents, unusual activity, or access issuesSupport smooth handoff between shifts to maintain 24/7 coverage Qualifications Customer service experience preferredStrong communication and interpersonal skillsComputer and phone proficiency and ability to learn new software systemsAbility to follow procedures and maintain attention to detailAbility to remain calm and professional when handling access concerns or resident requestsAbility to work various shifts, including evenings, weekends, overnight hours, and holidays Preferred Qualifications Experience working with security systems, monitoring systems, or access control softwareExperience in hospitality, property management, or gate operations