Property Services Coordinator

What You’ll Do

• Respond to tenant and Capstone Property Manager inquiries via phone, email, and text.
• Build accurate estimates and pricing information for handyman/contracting services.
• Manage customer expectations and resolve any service-related issues.
• Receive and process service requests from tenants and the property management team.
• Assign work orders to the appropriate in-house technicians based on skill and availability.
• Communicate job details, timelines, and customer expectations to technicians.
• Maintain relationships with vendors and suppliers for tools, equipment, and materials.
• Negotiate pricing and ensure timely delivery of necessary supplies.
• Evaluate vendor performance and seek cost-effective solutions.
• Maintain accurate records of customer information, technician schedules, and work history.
• Generate reports on service performance, technician efficiency, and revenue.
• Aid with billing, invoicing, and cost tracking.

What You Bring to the Team

• Excellent communication skills (phone, email, text, and in-person).
• Strong organizational and multitasking abilities to handle multiple requests at once.
• A customer service mindset with a proactive approach to problem-solving.
• Experience in property management, maintenance coordination, or handyman services is a plus.
• Tech-savvy, with proficiency in Google Suite and scheduling software.
• A basic understanding of handyman tasks and repair services to confidently discuss work orders.

Why You’ll Love Working at Capstone

• Competitive Salary with base between $60K - $70K+ Semi-Annual Performance Bonuses based on production.
• Healthcare Coverage.
• 401K Matching Program.
• Ambitious growth opportunities with tremendous upside potential as this will be a key role supporting the team as it scales.
• A supportive, collaborative team environment.