Promotions & Special Events Supervisor - Philadelphia

About the role

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand. The Promotions & Special Events Supervisor is responsible for the successful planning and implementation of all Live! Casino and Hotel Philadelphia promotions and events. Successful promotions and special events are an integral part of Live! Casino and Hotel Philadelphia being the #1 regional gaming and entertainment experience.

Responsibilities

• Supervises Live! Casino and Hotel Philadelphia promotions and special events.
• Supervises the promotions and special events life-cycle for both on-property and off-property programming, including research, planning, implementation, evaluation, and analysis.
• Utilize internal resources as well as external resources.
• Organize all promotions and special events efforts to drive rated play, stimulate slot and table games play, with slot and table tournaments, dinners, gift giveaways, and tier-based promotions, etc.
• Create a warm, welcoming, spontaneous, and exciting environment for each program.
• Effectively communicate, measure, and report the effectiveness of each program.
• Build relationships and meet with other department directors and managers as necessary.
• Plan, evaluate, and execute.
• Source and acquire vendors and resources that support the operational and budgetary needs of the department.
• Manage a team consisting of Coordinators and Representatives, ensuring training, development, and performance management.
• Ensure correct staffing at each marketing program.
• Interview potential new hires and make sound hiring decisions based on company values.
• Maintain and balance an annual budget.
• Travel to off-site locations and networking events as necessary.
• Promote and practice excellent public relations and customer service.
• Adhere to the company core values.
• Other duties as assigned.

Skills

• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures and deadlines in an interruptive environment.
• Casino industry experience is preferred.
• Ability to work a flexible and irregular schedule including weekends, evenings, and holidays.

Qualifications

• A four (4)-year degree in a related field or equivalent work experience.
• Two to five years’ experience in promotions and special events in a high-volume hospitality business.
• Casino industry experience is desired.
• Knowledge of Microsoft Office suite applications.
• Must be able to obtain and maintain a valid gaming license as determined by the PGCB for the position.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to work varied hours/days as business dictates.
• Excellent computer skills - Highly proficient with MS Office products (MS Word, Excel, PowerPoint).
• A broad variety of tasks and deadlines requires an irregular work schedule.
• Ability to work in an environment where smoking is allowed.
• Ability to be exposed to alcohol, smoke, bright lights, and noise.
• Ability to walk up and down stairs to the Casino floor.
• Ability to work in a 24/7 high-energy environment.