Promotions Coordinator

About the role

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

Under direct supervision of the Marketing Manager, creates and implements strategy to bring guests to the property. Ensure compliance of promotions with Minimum Internal Control Standards (MICS) and Compact. Maintains confidentiality of all privileged information.

Responsibilities

• Assists the Marketing Manager in developing, coordinating, & implementing promotions & special events for the Rose Gaming Resort.
• Investigates and implements new and exciting promotions and special events.
• Handles logistics and planning of on-site and off-site events, including staffing/volunteer scheduling resources, communication of details to all departments, creation of signage and invitations, etc.
• Maintains tasks, timeliness, and calendars schedules for upcoming promotions, special events, and direct mail events.
• Leads promotional activities and works closely with support teams to ensure the correct information is being shared with the public and Team Members for events and promotions.
• Communicates with applicable departments when coordinating special events and promotions.
• Responsible for proofing all creative work orders related to the promotional event to ensure information is correct in a timely manner.
• Gathers post-event information to prepare summary reports, analyzing the data to make recommendations to management for future planning.
• Report on the effectiveness and profitability of all special events and promotions in a timely manner.
• Establishes and maintains vendor relationships when coordinating, promoting, and producing on-site promotions and special events.
• Set-up and execute promotional events and giveaways.
• Performs gaming floor announcements over a microphone system.
• Works with Marketing Manager and Purchasing to investigate, source, and purchase all supplies and materials for all special events and promotions.
• Maintains prize and reward inventory as related to events and promotions.
• Responsible for developing employee and public communication materials for all promotions and special events and promotional rules.
• Performs preventive maintenance and troubleshooting on gaming floor kiosks.
• Monitors and orders kiosk supplies.
• Creates and reviews tag codes, promotional ID’s, and prize IDs for all promotions in the Players Club and associated systems, such as kiosks.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greet guests, maintain a friendly and inviting atmosphere, & promotes positive guest relations through prompt, courteous, and efficient service.
• Assists Gaming Hosts in servicing guests by communicating comp requests and issuing player cards as well as performing general account servicing.
• Assists and participates in marketing functions as required.
• Perform other duties as needed or assigned.

Requirements

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Virginia Racing Commission License.
• Valid Driver’s License with a minimum of three (3) years’ good driving experience.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.
• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Ability to emphasize and embody the company mission to provide above and beyond satisfactory experiences.
• Ability to effectively present information in one-on-one and small group situations usually customers and other Team Members of the organization.
• Demonstrated understanding of all facets of gaming events and promotions.
• Strong skills in Microsoft applications and other necessary computer applications.
• Read, write, speak, and understand the English language.
• Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under frequent supervision.
• Follow written and verbal instructions.
• Communicate information and suggestions in oral and written form.
• Prepare written documents and complete reports as required.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Willing to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.

Qualifications

• High School Diploma or General Education Degree (GED) equivalent, required.
• Associate’s degree in marketing, Public Relations, or related field, preferred.
• Two (2) years’ Communications, Advertising, or Casino Promotions experience, required.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver’s License required.