Promotions Coordinator

Responsibilities

• Assist the Exec Director of Marketing & Sales with day‑to‑day activities, including answering phones, responding to customer complaints, editing advertising materials, organizing office files, and distributing fact sheets to executives, management, and promotions staff.
• Answer telephone calls, take detailed messages, and take initiative to resolve problems or provide requested information.
• Receive, open, and distribute incoming mail; research information to answer or respond to correspondence.
• Maintain records of scheduling, evaluations, daily job tasks, and payroll for Promotions, National Marketing, and Special Events.
• Provide input for future promotions and assist with setup and execution of all promotions, such as slot tournaments, gift giveaways, scratch‑offs, car giveaways, sweepstakes, and drawings.
• Assist in setup and testing of new promotional software; supervise promotions when the Marketing Manager is unavailable; fill in promotions booths and act as a Marketing Shift Manager as needed.
• Assist with scheduling and conducting interviews; suggest applicants for hiring.
• Review promotions based on response, customer comments, and incremental income.
• Use the ACSC Computer System to review patron eligibility, patron status, and promotion outcomes.
• Create and assemble memos, SGA submissions, promotional fact sheets, ProFormas, purchasing requests, advertising creative requests, database kiosk promotion requests, free slot‑play and system‑group requests.
• Maintain up‑to‑date records of purchases, parameters, and requests; regularly check in with the Marketing Manager and Director to ensure timely completion.
• Prepare meeting notes, agendas, gift samples, and current/past calendars; develop data tracking as requested by the Marketing Director or Manager.
• Review internal property communication documents for promotions and update department documents with daily property handle numbers.
• Communicate regular promotional updates to the team and property; distribute the weekly Marketing Calendar.
• Proofread promotional copy and creative, compile revisions, and report changes and approvals back to advertising.
• Create and submit requests to the advertising department to ensure proper creation, printing, personalization, and mailing of advertising materials in a timely and cost‑efficient manner.
• Enter data for purchase requisitions and BPO entries in the SWS system.
• Verify data prepared by the Database Marketing department to ensure accuracy of casino player information in the ACSC system.
• Assist the Promotions, Special Events, Bus Sales Marketing, and Database departments as needed.
• Support large‑scale marketing events such as Holiday Shopping Spree, 4th of July Fireworks, and New Year’s Eve Gala.
• Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
• Schedule meetings, notify participants, identify equipment requirements, and arrange amenities as requested.
• Maintain absolute confidentiality and integrity of all written and oral information regarding tribal and casino operations, management, and staff.
• Adhere to information‑security policies, including the Acceptable Use Policy, at all times.
• Provide exceptional customer service in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff; meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC training programs within nine (9) months of employment and attend necessary meetings.

Qualifications

• Must be 18 years of age or older; high school diploma or equivalent required.
• Associate’s degree in Marketing preferred or five (5) years of casino marketing experience.
• Marketing, promotions/events, or customer‑service experience required.
• Casino experience required.
• Scheduling flexibility and dependability required.
• Good analytical skills; proficient computer skills; typing speed of at least 40 wpm.
• Excellent communication skills – ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interact well with customers and employees and resolve conflicts diplomatically and tactfully.

Physical Requirements and Work Environment

• Noise level is usually moderately loud; on the casino floor it can be loud.
• Work area permits smoking.
• Adequate manual dexterity to operate office equipment.
• Light lifting; occasional travel.
• Ability to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and a proper mental attitude to work under pressure in a fast‑paced casino environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Starting rate $19.84 per hour. Compensation is negotiable based on experience and education.

Schedule

Hours are determined by a 24‑hour schedule.