Promotional Order Logistics Coordinator

Key Responsibilities

• Client Consultation & Account Management
• Act as the primary point of contact for all incoming promotional material requests (e.g., apparel, drinkware, tech gadgets, and custom builds).
• Consult with clients to understand their brand guidelines, event timelines, and budget constraints.
• Provide expert recommendations on product trends, material durability, and printing methods (screen printing, embroidery, sublimation, etc.).
• Sourcing & Vendor Relations
• Navigate our network of partnered vendors to find the highest quality products at the most competitive price points.
• Negotiate lead times and pricing to ensure projects remain profitable and meet strict deadlines.
• Stay updated on industry trends to offer "outside-the-box" custom promo items that set our clients apart.
• Design Mock-ups & Quoting
• Develop digital mock-ups (using internal tools such as Canva, Adobe Photoshop, Pacdora) to show clients how their logo/artwork will appear on the selected merchandise.
• Draft comprehensive quotes, ensuring all costs, including setup fees, shipping, and rush charges are clearly communicated and approved.
• Manage proofing cycles, obtaining final client sign-offs before moving to production.
• Quality Assurance & Logistics
• Oversee the production pipeline, tracking orders to ensure vendors stay on schedule.
• Perform Quality Assurance (QA) checks on physical samples or incoming shipments to ensure color accuracy and print integrity.
• Cook up shipping logistics, including domestic and international freight, white-glove delivery, or multi-location dropshipping.
• Inventory & Warehouse Management
• Manage onsite inventory for recurring items (like uniforms or standard swag) to ensure stock levels never hit zero.
• Organize storage solutions for client-specific materials, ensuring items are labeled and easy to retrieve for sudden requests.

Your ability to turn a vague request into a high-quality tangible product is what keeps our clients coming back.