Project Specialist

About the role

The Project Specialist supports customer projects from initial request through successful completion. Reporting to the Customer Experience Projects Manager, you will work cross-functionally with Planning, Procurement, and Engineering to advocate for the customer. This role is based at Trystar's corporate headquarters in Burnsville, MN.

Responsibilities

• Gain in-depth knowledge of Trystar’s offerings and applications
• Work on custom solution projects, solving complex customer applications
• Manage large customer projects from initial request to successful completion
• Engage with cross-functional partners to ensure successful project completion
• Establish and grow customer relationships through direct interaction and support of the Sales team
• Maintain up-to-date customer information and interactions in ERP and CRM
• Resolve all issues to client satisfaction or escalate to other departments for resolution as needed
• Provide effective responses to all client inquiries within the same business day or notify them if not possible

Requirements

• Basic Qualifications:
• Bachelor’s Degree or Technical College Degree preferred
• Project coordination, support, or management experience
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Experience in Sales or Customer Experience type role
• Strong written and spoken vocabulary and ability to communicate with customers
• Proficient in Microsoft Office 365 – including Power Point and Excel
• Additional Qualifications:
• Continuous improvement mindset
• High comfort level establishing and growing relationships with customers and internal partners
• Experience in UPS, Rectifier, or Inverter manufacturing
• High comfort level establishing and growing relationships with customers, partners, and internally
• Continuous improvement mindset
• Willingness and ability to travel up to 10%

Qualifications

• Basic Qualifications:
• Bachelor’s Degree or Technical College Degree preferred
• Project coordination, support, or management experience
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Experience in Sales or Customer Experience type role
• Strong written and spoken vocabulary and ability to communicate with customers
• Proficient in Microsoft Office 365 – including Power Point and Excel

Skills

• Continuous improvement mindset
• High comfort level establishing and growing relationships with customers and internal partners
• Experience in UPS, Rectifier, or Inverter manufacturing
• High comfort level establishing and growing relationships with customers, partners, and internally
• Continuous improvement mindset
• Willingness and ability to travel up to 10%

Benefits

Trystar offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

This role is hybrid, combining both remote and in-office work.