Project Specialist

Supervisor: Chief Operations Officer or designee

Responsibilities

• Maintain a current knowledge base of staff roles and functions, policies and procedures, forms and their application and provide support to Four County Mental Health Centers programs.
• Greet all patients accessing services and assist them in completing the registration process into the electronic health record.
• Manage telephone system and reception of all patients and guests.
• Provide coverage in several agency branch offices as needed.
• Work within the Operations Department to fill in when other staff are absent and cover departmental needs at several agency branch offices. This includes coverage at the Front Desks to process phone calls, create patient records, schedule appointments, complete registration process for patients, obtain demographics, proofs and releases to be accurately entered into the Electronic Health Records (E.H.R.).
• Notify Billing staff regarding the financial and insurance verification process and have a working knowledge of clinician credentials and availability to schedule appointments ensuring patient or clinician needs are met and optimizing reimbursement.
• Utilize appropriate business technology, including Four County software and Microsoft applications to carry out job duties, including updating spreadsheets and completing special projects as assigned.
• Work cooperatively as a team player with all departments and areas within the Center.
• Provide excellent customer service to internal and external customers.
• Exhibit and promote decisions / behavior consistent with the Center's Established Vision, Mission, and Values.
• Any deviations to the work schedule and all overtime must be approved in advance.
• Other duties as assigned by Supervisor.

Requirements

• High school diploma or equivalency certificate
• Dependable vehicle, valid driver's license and compliance with agency's liability carriers requirements

Skills

• Ability to relate well with people in person and on the phone
• Ability to work under pressure and to meet multiple, concurrent deadlines
• Demonstrated skills working with relevant computer programs; knowledge of office procedures
• Maintain accuracy utilizing an electronic medical record and switchboard system
• Display basic proficiency in math