Project/Program Manager II

About the role

This position is for an operational delivery coordination role focused on managing the lifecycle of network connections, known as "spans," between data centers. The Technical Infrastructure Program Manager (TIPM) will own project coordination from intake to operational handoff.

This role is based in Seattle, Washington, and requires onsite presence. The ideal candidate will have a fiber background or data center background.

Responsibilities

• Validate incoming projects to confirm all required inputs from the planning team are present before acceptance.
• Track the readiness of multiple supplier teams, including hardware, optical, and fiber, for each project.
• Escalate and drive resolution for delays or blockers with supplier teams.
• Monitor the progress of automated workflows and coordinate the handoff of projects to the datacenter field team for physical work.
• Manage a queue of 20-40 concurrent projects in various stages of physical build, tracking key milestones.
• Triage escalations from field technicians, resolving coordination issues and routing technical problems to engineers.
• Provide status reporting on project portfolio health, identifying on-track and blocked projects.
• Identify systemic issues and process bottlenecks, escalating them to management for resolution.
• Maintain and improve coordination procedures, handoff checklists, and escalation paths.

Qualifications

• Experience in cross-functional project coordination, bridging multiple teams such as engineers, field technicians, and hardware or fiber suppliers.
• Familiarity with datacenter operations, including cabling, rack positions, fiber patching, and optical hardware.
• Understanding of the network deployment lifecycle, from project acceptance through physical build to operational turn-up.
• Experience with supplier or vendor coordination in a technical environment.
• Proficiency in workflow and ticket management to track a high volume of concurrent projects.
• Ability to perform incident triage to identify the root cause of project stalls or failures and route to the correct owner.
• Basic knowledge of fiber and optical infrastructure.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program) and a 401K program, as well as a HSA (Health Savings Account) and a SupportLinc Employee Assistance Program (EAP).

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars, and offers certification discounts and other perks to associations such as CompTIA and IIBA.