Project Manager, Strategic Customer Onboarding

About the role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. This role requires a forward-thinking individual who thrives in a fast-paced, ever-evolving environment where change is embraced. The ideal candidate will be comfortable with the concept of "building the car as we drive it" and will excel in managing projects that support varying segments which may change over time. Familiarity with project management tools like Smartsheet and SharePoint is essential, or a willingness to learn and adopt these tools is required.

Responsibilities

• Conduct project meetings and ensure project deliverables are met from initiation through delivery, interfacing with customers and McKesson stakeholders.
• Serve as the primary point of contact for projects, guiding them from kickoff to final implementation, even as project parameters evolve.
• Collaborate with various departments (e.g., Credit, Regulatory, Pricing, Sales) to ensure seamless project execution.
• Proactively plan and adjust schedules, coordinating all aspects of projects while fostering a culture open to change and innovation.
• Develop detailed work plans, schedules, and status reports, adjusting them as needed to reflect project evolution.
• Assess project risks and issues, developing flexible resolutions to meet timeline goals and objectives.
• Strive to meet or exceed implementation goals, adjusting as necessary to maintain alignment with changing customer satisfaction targets.
• Develop and execute dynamic strategies to establish successful, long-term relationships with field sales teams.
• Present project-related information to executives, adapting presentations to reflect changes in project direction.
• Champion the development of internal and external partnerships to enhance responsiveness to changing customer needs.
• Lead new initiatives with enthusiasm, acting as a catalyst for change and fostering a culture of continuous improvement.
• Drive the development and rollout of new or updated McKesson policies as needed, demonstrating flexibility and responsiveness.

Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.
• 4+ years of experience in sales/customer service or project management within healthcare or a similar industry.
• 2 years of project management experience.
• Thorough knowledge of sales, group purchasing organizations, government, institutional, and long-term care entities, with demonstrated leadership skills.
• 4-year degree in a related field or equivalent experience.

Skills

• Functional/Technical:
  • Adaptability and comfort with change: thrive in dynamic environments and excel at navigating and supporting various business units and onboarding processes.
  • Quickly learn and adapt to support new customer types with minimal lead time while managing ongoing operations.
  • Customer relationship management: build and maintain strong relationships to ensure satisfaction and success.
  • Project management: effectively manage projects and coordinate resources to achieve goals.
  • Analysis and business acumen: analyze data and apply business insights to drive strategic decisions.
  • Technical aptitude: proficient in MS Office (Excel, PowerPoint, SharePoint), Smartsheet, and other technical tools.
  • Strategic planning: develop and implement strategic plans to achieve business objectives.
  • Process improvement: identify and implement process improvements for enhanced efficiency.
• Professional Attributes:
  • Embrace change and innovation: maintain a positive attitude toward change and actively seek innovative solutions.
  • Customer orientation: prioritize customer needs and deliver exceptional service.
  • Assertiveness and influence: confidently assert ideas and influence others to achieve desired outcomes.
  • Results orientation and energy: demonstrate a strong focus on achieving results with enthusiasm and drive.
  • Decisiveness and judgment: make informed decisions quickly and exercise sound judgment.
  • Openness and candor: communicate openly and honestly, fostering trust and transparency.
  • Self-awareness and accountability: recognize personal strengths and areas for improvement and take responsibility for actions.
  • Conflict resolution: effectively manage and resolve conflicts in a constructive manner.
  • Creative thinking: approach challenges with creativity and develop innovative solutions.
  • Communication (internal and external): exhibit excellent communication skills with both internal teams and external stakeholders.

Working Conditions

• Hybrid position: expected to work on-site at the Las Colinas office a minimum of two days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs.
• Travel: position may require up to 10% overnight business travel during the year.

Pay

McKesson offers a competitive compensation package, including base pay, annual bonus, and long-term incentive opportunities. The base pay range for this position is $79,600 - $132,600, determined by performance, experience, skills, and geographical markets.

Benefits

For more information regarding benefits at McKesson, please visit McKesson’s benefits page.