Director, Strategic Customer Onboarding

About the role

McKesson is seeking a Director, Strategic Customer Onboarding. Leads a team responsible for implementing new business where the work requires a high degree of oversight, project management, cross-functional coordination, and/or support for exceptionally complex implementations.

Responsibilities

• Building, maintaining, and improving implementation project plans and managing execution for each supported segment.
• Leading a team structure that includes a manager and individual contributors in Project Manager roles, with clear expectations, coaching, and accountability for delivery.
• Building and maintaining stakeholder relationships to understand needs and tailor processes to meet and exceed those needs.
• Maintaining alignment with peers within Customer Implementation and SO&G to define and maintain rules and scope of engagement between implementation teams.
• Facilitating team accountability to deliverables and service levels through regular and ad hoc analysis and reporting.
• Building short-term and long-term strategies for the team, communicating the strategy clearly, and incorporating it into team goals and deliverables.

Requirements

• 4-year degree or equivalent experience; advanced degree preferred.
• Typically requires 12+ years of professional experience and 4+ years of management experience.

Skills

• 12+ years of professional experience, preferably working with operational execution and/or project or program management, and 4+ years of direct management experience, including experience leading managers and/or multi-layered teams.
• Experience leading and developing high-performing teams, including managers and individual contributors.
• Strong attention to quality, detail, and confidentiality.
• Effective communication skills, including the ability to interpret needs across clients and stakeholders with different levels of knowledge, expectations, and roles.
• Excellent visual and written communication skills that support effective meetings, project documents, and customer-facing materials.
• Strong organizational, time-management and follow-up skills.
• Professional demeanor and strong relationship-building skills; dedicated to quality and self-improvement.
• Collaborative, customer-focused and able to create visible value.
• Fast learner with an innovative and positive approach.

Additional Knowledge & Skills

• Experience with Smartsheet, Salesforce, SAP
• Data reporting and visualization systems experience; Tableau experience is a plus.
• Ability to coordinate multiple activities simultaneously and keep teams focused on priorities.
• Ability to manage effective meetings by keeping discussions on track, focused and inclusive of active participation.
• Ability to communicate with external customers confidently and professionally.
• Ability to demonstrate initiative, be proactive and work with limited supervision in a high-stress, fast-paced, quality-focused environment.
• Establishes procedures and processes that support process improvement for customer transitions and implementation work.

Work Environment

Able to travel domestically 10% of the time. This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely.

Pay

Our Base Pay Range for this position $126,400 - $210,600