Project Manager – Retail Planning

About the role

We are looking for an experienced Project Manager to lead the successful delivery of Centric Planning implementations across North America. This role is responsible for managing complex enterprise software implementations for leading retailers, ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction. Working closely with Solution Architects, Technical Architects, Consultants, Customer Success and Sales, you’ll guide customers through every phase of implementation while driving delivery excellence and helping evolve our Professional Services methodology.

Responsibilities

• Lead end-to-end implementation projects for Centric Planning customers across North America
• Own project scope, schedule, budget, risks, and resource planning
• Build trusted relationships with customer executives, project sponsors and key stakeholders
• Facilitate project governance, steering committee meetings and executive status reviews
• Cook up cross-functional delivery teams including functional consultants, technical architects and developers
• Proactively identify project risks and develop mitigation strategies
• Ensure projects are delivered with high quality while meeting customer expectations and commercial targets
• Drive adoption of Project Management Office (PMO) standards, governance and best practices
• Partner with Product, Customer Success and Global Delivery teams to continuously improve implementation methodologies
• Support pre-sales engagements by contributing implementation strategies, project estimates and delivery approaches
• Mentor junior project managers and contribute to building delivery excellence across the North American Planning practice

Requirements

• 5+ years managing enterprise software implementation projects
• Experience delivering SaaS or cloud-based enterprise applications
• Retail Planning, Merchandise Planning, Supply Chain or Retail Technology experience preferred
• Strong stakeholder management and executive communication skills
• Proven ability to manage multiple concurrent projects
• Experience with Agile, Waterfall or hybrid delivery methodologies
• PMP, PRINCE2 or equivalent certification is an advantage
• Willingness to travel occasionally to customer locations

Qualifications

• Willingness to travel occasionally to customer locations

Skills

• Build confidence with customers through clear communication
• Stay calm and organized in complex environments
• Balance customer success with commercial outcomes
• Enjoy leading cross-functional teams
• Continuously improve project delivery processes

Benefits

• No duplicate lines or application instructions

Pay

• Details about pay are not specified in the job posting

Schedule

• Details about the schedule are not specified in the job posting

Company Information

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.