Project Manager or Project Manager II, Appliance Upgrade Program

New York is leading the nation in the fight against climate change and the transition to a clean energy-powered economy – and the New York State Energy Research & Development Authority (NYSERDA) is a driving force in realizing this agenda. NYSERDA works with stakeholders that span residents, business owners, developers, community leaders, local government officials, universities, utilities, investors, entrepreneurs, and more, to develop, invest, and foster conditions that:

• Attract the private sector capital investment needed to expand New York’s clean energy economy.
• Overcome barriers to using clean energy at a large-scale in New York.
• Enable New York’s communities and residents to benefit equitably from energy efficiency and renewable energy.

About the role

NYSERDA seeks an individual who is enthusiastic about advancing building decarbonization to join our Program Operations & Partnerships (POP) team and work on the Appliance Upgrade Program (AUP). As part of the Clean and Resilient Buildings business unit, this team engages with both the private and public sectors to increase the adoption of energy-efficient appliances through a retail point-of-sale (POS) program, along with supplementary electrical upgrades as necessary. The team works with a network of external Participating Retailers and Contractors, along with various federal, state, and local partner agencies and other internal NYSERDA teams.

The Project Manager / Project Manager II will be responsible for managing all day-to-day project-related activities for the Appliance Upgrade Program as well as supervising implementation partners. This individual will also assist in planning and developing interventions and strategies that 1) enhance the customer, retailer, and contractor experience and 2) accelerate the scale and penetration of energy-efficient appliances in New York State. The role includes project management, reporting, budgeting, contract management, required analysis, and stakeholder engagement associated with the team’s programs and other interventions introduced into the market.

The ideal candidate shall be comfortable working in a fast-paced and constantly changing environment. They will have a relentless focus on execution and prioritization, be comfortable interacting with and seeking feedback from stakeholders, have high attention to detail, and have an internal drive to set and achieve personal and team goals.

Responsibilities

• Manage, develop, and foster strategic relationships with leading industry retailers and contractors to accelerate the adoption of energy-efficient appliances and associated electrical upgrades.
• Develop and implement high-impact interventions and program and process workflows that optimize the customer, Participating Retailer, and Participating Contractor experiences.
• Support the development, testing, and implementation of necessary program workflows in AUP’s Customer Relationship Management (CRM) systems of record in accordance with strategic and operational needs.
• Partner with federal, state, and local agencies and authorities to coordinate program offerings and services.
• Ensure compliance with all federal, state, and local program requirements and oversee all associated reporting requirements.
• Manage implementation of initiatives, monitor initiative performance, and provide recommendations grounded in analysis and market feedback to optimize interventions for greater impact.
• Conduct cost-benefit analysis for budgets and impacts of interventions using spreadsheet analysis with well-documented assumptions.
• Negotiate contracts and manage relationships with vendors to ensure NYSERDA's interests are promoted and protected in support of the above, and in accordance with NYSERDA and New York State Procurement Policies.
• Develop Statements of Work (SOWs), provide oversight, feedback and review of all tasks and deliverables, and approve invoices for assigned contracts.
• Develop Requests for Proposal (RFPs), NYSERDA Program Opportunity Notices (PONs), and other solicitation documents to ensure program objectives are met.
• Represent NYSERDA at meetings and events with external stakeholders.
• Contribute to a team culture of openness, collaboration, and decisive action.
• Collaborate with staff in Albany, Buffalo, and NYC as an invaluable member of NYSERDA’s Program Operations & Partnerships team.
• Perform other responsibilities as assigned.

Requirements

For Project Manager (Salary: $78,333-$131,298): Bachelor's degree and 5 years of relevant experience in building energy efficiency or a related field.

For Project Manager II (Salary: $93,659-$131,298): Bachelor's degree and 6 years of relevant experience in building energy efficiency or a related field.

• Knowledge of and insight into building electrification, building and energy codes, regulatory proceedings, and environmental and economic impacts, opportunities, and impediments across the residential building sector.
• Understanding of code and policies, building science, engineering, and related construction market issues for residential buildings.
• Track record for building effective partnerships, facilitating consensus-building among multiple stakeholders.
• Familiarity with Customer Relationship Management (CRM) software (e.g., Salesforce) and Business Intelligence (BI) platforms (e.g., Tableau).
• Familiarity with Passive House certification processes and other third-party standards such as LEED, Enterprise Green Communities, ENERGY STAR, WELL, Fitwell, EnerPhit, etc.
• Exemplary program and project management skills with the ability to set priorities, develop and execute on a workplan, balance research, analysis, stakeholder engagement with pragmatism, and an action-bias to deliver activity in the market.
• Demonstrated problem-solving ability with a proactive and collaborative style.
• Exceptional organizational, time management, and planning skills to successfully handle multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Ability and appetite to learn and assimilate new information and think holistically through complex problems with technical and non-technical components.
• Ability to work independently and cross-functionally with other teams.
• Perform all job responsibilities with respect, fairness, consistency, and inclusion.
• Top-notch presentation and interpersonal skills that resonate with audiences of different backgrounds; the ability to communicate persuasively, concisely, and unambiguously in speech and writing.
• A self-starter who functions well independently and in teams.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook, and Teams), Adobe Pro, as well as Salesforce (for project management).
• Ability to travel 5-10% across New York State.

Preferred Qualifications

For Project Manager: Master's degree and 4 years of relevant experience in building energy efficiency or a related field.

For Project Manager II: Master's degree and 5 years of relevant experience in building energy efficiency or a related field.

• Registered Architect, Professional Engineer, MBA, CEM, or CEA Certification.
• Personal accreditation with a relevant third-party building rating system (e.g., LEED AP, etc.).

Pay

Project Manager: $78,333-$131,298

Project Manager II: $93,659-$131,298