Project Manager – iWAREHOUSE® Technology Solutions

About the Role

We are seeking a passionate, autonomous, and driven Project Manager for iWAREHOUSE® Technology Solutions. This role demands someone who thrives in ambiguity, navigates complex environments with ease, and takes initiative without waiting for instruction. You will lead the implementation and installation of Raymond’s cutting-edge iWAREHOUSE® technology solutions across a diverse network of customers and partners. Success hinges on your ability to independently identify process improvements, drive continuous innovation, and build strong cross-functional relationships—both internally and externally. You’ll collaborate closely with Sales & Service Centers (S&SC), internal teams, and national clients to deliver seamless technology deployments that align with evolving business needs.

Responsibilities

• Manage end-to-end deployment of iWAREHOUSE® technology solutions in collaboration with S&SC’s, internal teams, and customers.
• Develop and maintain project schedules, ensuring resource alignment, on-time delivery, and customer satisfaction.
• Lead customer-facing meetings to align on goals, share progress updates, and address risks or scope changes.
• Create standardized implementation playbooks and strategies tailored to customer KPIs.
• Oversee data transfers, cleansing, and integration to ensure accuracy, security, and usability across systems.
• Analyze reporting outputs to evaluate performance, identify trends, and support decision-making.
• Troubleshoot technical issues and provide support for iWAREHOUSE® and Operator Assist solutions across multiple channels.
• Collaborate cross-functionally to identify feature enhancements, process improvements, and scalable deployment practices.

Requirements

• Bachelor’s Degree in a related field.
• 5+ years of related professional experience.
• Ability to work in a fast-paced, high-intensity team environment and demonstrate flexibility, adaptability, dependability, and the ability to meet deadlines.
• Excellent interpersonal, persuasion, communication, and problem-solving skills.

Qualifications

• Project management certifications.
• Specialized system knowledge (networking and electrical) to analyze, understand, and communicate detailed information effectively.

Schedule

Hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN office and work remotely two days per week. While most of your work will follow a standard schedule, occasional flexibility may be required to connect with colleagues and stakeholders in other time zones.

Pay

Salary range: $73,800 - $94,600 per year. Compensation depends on the selected candidate’s education and experience. This role may be eligible for relocation assistance.

Benefits

• Competitive salary.
• Generous Paid Time Off and 13 Paid Holidays.
• Affordable Medical plans and no-cost Dental & Vision options.
• 100% 401(k) match up to 6%.
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability.
• Tuition Assistance Program.
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance.
• Recognition and Kaizen (continuous improvement) Reward Programs.
• Meaningful opportunities for personal and professional development.