Project Manager - Information Technology

Description

The Project Manager – Information Technology is responsible for leading diverse, complex, enterprise-wide technology initiatives, with a primary focus on IT Asset Management (ITAM) and ServiceNow-enabled solutions. Coordinates all phases of project and program delivery, including planning, execution, governance, timelines, quality, budget, and resource management. Drives multiple interconnected workstreams spanning IT Asset Management, ServiceNow ITSM, CMDB, infrastructure, endpoint and hardware lifecycle management, software asset management, compliance, procurement, finance, vendor management, field service operations, and business stakeholder teams.

Job Overview and Responsibilities

Provides leadership and support to PMO Project Managers as needed, ensuring project plans are executable, dependencies are identified and managed, and delivery remains on schedule and within budget. Tracks key milestones and deliverables, proactively identifies risks, develops mitigation strategies, and escalates issues appropriately to support informed decision-making. Serves as a bridge between technical, operational, business, and executive stakeholders, ensuring alignment on priorities, governance, and business outcomes throughout the project lifecycle.

Qualifications

• Bachelor's degree in Computer Science, Business Management, or Business Administration or equivalent field of study.
  • 3+ years of Senior Project Manager, Program Manager, or Sr Program Manager experience leading large-scale, cross-functional technology, ITSM, ITAM, or ServiceNow initiatives in enterprise environments.
    • Familiarity with Clarity, Confluence, Jira, or similar tools.
      • Experience in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and related project reporting or executive communication tools.
    • Budgeting and Resource Management.
    • Project Tracking.
  • Ability to work a hybrid schedule (2-3 days in office per week).
• Must be legally authorized to work in the United States for any employer without sponsorship.

Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

• Familiarity with Agentic AI.
• Prior airline or large enterprise operations experience, particularly supporting infrastructure, endpoint, service management, field operations, procurement, compliance, or technology support teams.
• Proven experience managing complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
• Expertise delivering ServiceNow ITSM solutions, including Service Catalog, CMDB, ITAM, and Field Service Management.

Benefits

You may be eligible for the following competitive benefits:

• medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.