Project Manager II-Technology & Operations

Essential Functions

• Own the planning, execution, and delivery of technology-enabled operational initiatives from initiation through adoption
• Translate business requirements and operational pain points into structured project plans with clear milestones, owners, and success criteria
• Manage cross-functional project teams and stakeholder groups, coordinating across operations, IT, finance, and field leadership
• Maintain initiative dashboards, milestone trackers, and status reporting to keep leadership informed and accountable
• Anticipate and mitigate project risks; escalate blockers with recommended paths forward

Systems & Technology Ownership (Business Side)

• Serve as the business owner and primary operations-side liaison with IT for enterprise platforms and data tools
• Lead evaluation, vetting, and implementation of new technology solutions aligned to operational and business development needs
• Drive adoption and governance of existing platforms, including low-code/no-code tools, workload management systems, and reporting environments
• Manage system roadmaps, enhancement backlogs, and change control processes on behalf of the business
• Ensure data integrity, access governance, and alignment with organizational standards across business systems

Data, Analytics & Performance Visibility

• Develop and maintain dashboards, scorecards, and reporting tools that provide leadership with actionable operational insights
• Define, track, and refine KPIs across key business functions including operations, workforce, safety, and client delivery
• Establish consistent data inputs and workflows to improve forecasting, capacity planning, and resource alignment
• Facilitate pre-alignment of metrics with operational leaders to reduce reporting friction and improve decision-making cadence

Automation & AI Enablement

• Pilot, vet, and coordinate implementation of automation solutions that deliver measurable productivity or quality improvements
• Partner with IT and leadership to establish governance and best practices for responsible use of AI and automation tools
• Ensure that automation initiatives are operationally grounded, value-focused, and aligned with business priorities

Process Improvement & Governance

• Document current-state and future-state workflows to support process standardization and system design
• Drive simplification of business processes enabled by technology, reducing manual effort and cycle time
• Develop change management plans, user training, and adoption support for new tools and processes

Leadership & Stakeholder Partnership

• Serve as a strategic partner to vice presidents and operational leadership, providing timely and accurate analysis to support decision-making
• Prepare executive-ready project summaries, risk narratives, and initiative updates for senior audiences
• Build cross-functional relationships that support alignment between field operations, back-office functions, and enterprise goals
• Influence without direct authority; earn credibility through expertise, follow-through, and results