Project Manager II-Technology & Operations-PMIITO

Position Overview

The Project Manager II – Technology & Operations serves as the operational owner of technology initiatives across the division, acting as the primary bridge between field operations, business leadership, and IT. This position is firmly grounded in project management and operational discipline.

Essential Functions

• Own the planning, execution, and delivery of technology-enabled operational initiatives from initiation through adoption

• Translate business requirements and operational pain points into structured project plans with clear milestones, owners, and success criteria

• Manage cross-functional project teams and stakeholder groups, coordinating across operations, IT, finance, and field leadership

• Maintain initiative dashboards, milestone trackers, and status reporting to keep leadership informed and accountable

• Anticipate and mitigate project risks; escalate blockers with recommended paths forward

Systems & Technology Ownership (Business Side)

• Serve as the business owner and primary operations-side liaison with IT for enterprise platforms and data tools

• Lead evaluation, vetting, and implementation of new technology solutions aligned to operational and business development needs

• Drive adoption and governance of existing platforms, including low-code/no-code tools, workload management systems, and reporting environments

• Manage system roadmaps, enhancement backlogs, and change control processes on behalf of the business

• Ensure data integrity, access governance, and alignment with organizational standards across business systems

Data, Analytics & Performance Visibility

• Develop and maintain dashboards, scorecards, and reporting tools that provide leadership with actionable operational insights

• Define, track, and refine KPIs across key business functions including operations, workforce, safety, and client delivery

• Establish consistent data inputs and workflows to improve forecasting, capacity planning, and resource alignment

• Facilitate pre-alignment of metrics with operational leaders to reduce reporting friction and improve decision-making cadence

Automation & AI Enablement

• Pilot, vet, and coordinate implementation of automation solutions that deliver measurable productivity or quality improvements

• Partner with IT and leadership to establish governance and best practices for responsible use of AI and automation tools

• Ensure that automation initiatives are operationally grounded, value-focused, and aligned with business priorities

Process Improvement & Governance

• Document current-state and future-state workflows to support process standardization and system design

• Drive simplification of business processes enabled by technology, reducing manual effort and cycle time

• Develop change management plans, user training, and adoption support for new tools and processes

Leadership & Stakeholder Partnership

• Serve as a strategic partner to vice presidents and operational leadership, providing timely and accurate analysis to support decision-making

• Prepare executive-ready project summaries, risk narratives, and initiative updates for senior audiences

• Build cross-functional relationships that support alignment between field operations, back-office functions, and enterprise goals

• Influence without direct authority; earn credibility through expertise, follow-through, and results

Minimum Requirements

• Bachelor's degree in Information Systems, Engineering, Business, or a related field (or equivalent experience)

• 3+ years of experience in project management, operational support, business systems, or a related discipline

• Demonstrated ability to manage cross-functional initiatives with multiple stakeholders from initiation through delivery

• Experience working with technology and automation solutions from the business side

• Strong ability to translate operational needs into structured plans, requirements, and measurable outcomes

• Proficiency in data analysis and reporting; ability to build and interpret dashboards or operational scorecards

• Excellent verbal and written communication skills, including the ability to present to senior leadership

Preferred Qualifications

• PMP certification or equivalent project management training

• Experience with low-code/no-code platforms such as QuickBase, Smartsheet, or similar (configuration and governance, not necessarily development)

• Familiarity with data visualization tools such as Power BI, Tableau, or comparable platforms

• Experience with AI-based tools or workflow automation (e.g., process automation, decision support, analytics augmentation)

• Working knowledge of integrations, APIs, and data flows between enterprise systems

• Telecom, engineering, construction, or utility industry experience

• Change management and user adoption experience

Other Skills And Abilities

• Operational and business process mindset; approaches technology as a means to business outcomes, not an end in itself

• Pragmatic approach to automation and AI — value-focused, not experimental

• Strong project ownership and accountability; sees initiatives through from concept to adoption

• Strategic thinking with the ability to connect day-to-day execution to long-term business objectives

• Highly organized, detail-oriented, and effective at managing multiple concurrent priorities

• Financial and operational literacy; able to interpret performance data and translate it into actionable recommendations

• Continuous improvement mindset with a bias toward action

Physical Demands

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

About Us

Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job. Founded in 1945, Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.