Project Manager, Enterprise Merchandise
About Our Client
The organization operates within the retail industry, focusing on producing high-quality essentials at low prices through a direct-to-consumer model. It addresses traditional retail challenges by eliminating middlemen and employing just-in-time manufacturing to reduce waste and maximize value. The company integrates artificial intelligence, analytics, and automation to optimize operations and maintains a commitment to sustainable materials, ethical production, and fair wages. It partners globally with manufacturers and serves millions of customers while scaling sustainably.
About the Opportunity
The Project Manager, Enterprise Merchandise supports the sales team by managing the order-to-delivery process for clients. This role ensures an excellent customer experience by coordinating between clients, vendors, and internal teams across different regions. The position contributes directly to customer satisfaction and operational efficiency in sales processes.
Responsibilities
- Support Account Executives during sales by managing order-to-delivery for their clients
- Gather deal information, understand inventory levels, and coordinate with vendors
- Manage client communications from logo approval through billing
- Liaise between US sales team and Hong Kong-based project managers for client approvals
- Track and update project status in B2B operations tracker
- Assist clients with sample returns, shipping, and tracking
- Troubleshoot missing or lost items
- Answer product and inventory questions
- Expedite sample requests when possible
Requirements
- Knowledge of Google Sheets; experience with CRM systems preferred (HubSpot)
- Self-starter comfortable with fast-paced environments and minimal policies
- Highly detail-oriented with a strong sense of urgency
- Customer service focused with a responsive communication style
Pay Range and Compensation Package
Pay Range $65,000—$75,000 USD. Bonus and equity may also be provided for eligible roles.