Project Manager: Claims Transformation Programme - Contract

About the role

The company is undertaking a Claims Transformation programme to modernise its claims capabilities across systems, processes, and operating models. This includes the implementation of new technology platforms, optimisation of claims handling processes, and enhancing data and reporting capabilities to support improved operational efficiency and customer outcomes.

The objective is to deliver a scalable, technology-enabled claims function aligned to SiriusPoint’s strategic goals, with initial phases scheduled to start delivery in 2026 focusing on platform implementation and key capability enhancements, followed by subsequent phases delivering further optimisation and innovation.

Responsibilities

• Own and manage the critical paths of the key workstreams within the Claims Transformation Programme and work with the Transformation Office to make sure status, dependencies, and priorities are clear to senior leadership across the SiriusPoint transformation portfolio.
• Develop and manage project timelines and milestones, and governance structures (e.g., RACI).
• Deliver project governance alongside monitoring of KPIs and OKRs.
• Identify and mitigate project risks; ensure deliverables meet quality and compliance standards.
• Manage scope changes through structured approval processes; update and maintain documentation.
• Coordinate communication between external contractors, internal SMEs, and leadership; schedule regular updates.
• Manage delivery across Claims technology and process workstreams, including:
• Implementation of claims systems and platforms (e.g., claims management solutions, workflow tools).
• Integration with upstream and downstream systems (e.g., underwriting, finance, data platforms).
• Process optimisation and automation initiatives.
• Act as an interface between SiriusPoint and multiple third-party delivery partners:
• Oversee vendor delivery and performance.
• Manage dependencies across vendors and internal teams.
• Ensure alignment to agreed scope, timelines, and quality standards.
• Develop and maintain strong relationships with key stakeholders, including senior management and vendors – utilize prior experience of IT implementation projects when working with internal SMEs & external partners.
• Define and manage accountabilities within the supplier ecosystem, oversee relationships, ensure compliance, and optimize performance.
• Manage resources and budget.
• Monitor resource allocation and utilization/burn rates.
• Report on existing resource utilization and current spending across the project.
• Manage forecast, future resource capacity.
• Manage forecast, future budget and spending.
• Work to align the change management workstream deliverables alongside the technology delivery plans, working in tandem with the Business Readiness and Change Management workstream.
• Ensure adherence to project and change management policy and methodologies, as per PMO guidelines, whilst supporting best practice by sharing open feedback and opportunities to improve.
• Ensure successful closure of the projects and handover to Business As Usual (BAU), including but not limited to business readiness, training, user onboarding, support transition and ongoing vendor management.

Requirements

• 10+ years’ experience in project management and experience of project management in the insurance sector.
• Education and Foundational Knowledge: Bachelor’s degree in business, finance, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.
• Technology project delivery, working with vendors and partners with comfort in holding all parties including internal teams to account.
• Deep understanding of insurance operations, including policy administration, underwriting, claims handling, financial reporting, compliance, and risk management.

Skills and Abilities

• Ability to manage multiple projects simultaneously, and or workstreams within a large complex project.
• Able to create detailed project plans and adept at managing and adjusting on a daily and weekly basis.
• Being organized and ability to manage multiple priorities independently.
• Able to adhere to personal deadlines and manage teams to meet deadlines.
• Experience in managing and coordinating resources across multiple time zones; working with different geographies and cultures to lead teams toward a common set of project goals.
• Experience managing projects that involve partnering with vendors and working across the whole business.
• Experience working with compliance, security, legal, audit departments, both internal and external.
• Ability to align projects with broader business goals and operational needs.
• Proficient in implementing effective project governance and ensuring deliverables support defined KPIs & OKRs.
• Strong problem-solving skills with the ability to foresee and address challenges proactively.
• Proactiveness in managing project risks and dependencies (within projects, across projects, programmes, and externally), encouraging this discipline across the project teams.
• Experience in business process flow management.
• Excellent stakeholder management and communication skills (verbal and written), presentation skills, soft and interpersonal skills.
• Ability to navigate complex organisational dynamics; experience working directly with business partners.
• Strong capabilities to execute and deliver written project communications, such as writing risk reports, status reports, SteerCo presentations.
• Meeting organization skills (setting meeting agendas and facilitating meetings); ability to proactively plan, organize, and execute meetings to achieve desired outcomes.
• Experience of taking complex projects live, including preparing and executing “playbooks” for the implementation technology into production, with people and process implementation changes an advantage.
• Experience in leading projects through critical test phases, including planning, organizing, and leading the testing phase with QA support.
• Skilled in implementing business and process changes, including organizing training and introducing new ways of working (incl. agile methodologies).
• Experience in ensuring business readiness and transitioning project work to BAU processes.
• Ability to lead and motivate others ‘by example’.
• Willingness to take accountability and ownership of all aspects of all projects; ability to stay close to the projects while empowering the team to deliver their work.
• Strong interpersonal skills, with the ability to effectively address conflicts and issues.
• Strengths in escalating when required to help resolve conflicts.