Contract Claims Manager

About the role

AECOM is seeking a Contract Claims Manager to be based in our Baltimore, MD office to support the B&P Tunnel Replacement (BPTR) Program among other project opportunities available at AECOM.

Responsibilities

• Review incoming change requests and/or claims and assign them to relevant Subject Matter Experts (SMEs).
• Participate in review meetings and obtain SME inputs within relevant review forms.
• Follow up discussions with SMEs, estimators, and schedulers.
• Draft claim response letters, requests for cost proposals and other correspondence items.
• Obtain SME and Contracting Officer’s Technical Representative (COTR) approvals on draft correspondence.
• Lead change approval process for contract changes through various applicable governance steps, including preparing review materials.
• Coverage of Procurement process for timely issuance of Contract Modifications.
• Log all early warnings and directions/decisions that may lead to a claim notice from contractors.
• Periodically review Risk Registers and update assumptions based on updated trends and events.
• Liaise with cost and finance teams to ensure alignment with available budgets, accruals, and forecasts.
• Support negotiations that lead to contract modifications.
• Ensure compliance with management of vital records and relevant correspondence to support reporting, contract audit, grants management process, claims and litigations, and contract close out.
• Prepare weekly updates on status of changes and claims, and other noteworthy communications.
• Review project correspondence, and track and report out on status of potential and actual changes and claims.
• Interface with the contractor and other stakeholders, as required, to gather additional details.
• Attend technical and commercial project working group meetings as assigned.

Qualifications

• Minimum: Bachelor’s degree in Engineering, Construction Management, Business Management, Law or equivalent. and 10 years of related work experience or demonstrated equivalency of experience and/or education, including 2 years of leadership.
• PREFERRED: Bachelor’s degree in Engineering, Construction Management, Business Management, Law or equivalent. and 15 years of related work experience.
• Experience in transit/infrastructure projects in design, construction or commissioning phases or experience in a related field.
• Experience in construction or engineering management, P6 Scheduling, quantum analysis, budget management, and/or commercial and business acumen.
• Professional certifications such as CCM, PMP, or PSP.
• Familiarity with alternate project delivery methods such as CMAR, Design-Build, and P3.
• Experience in infrastructure design and construction program and contract management with working knowledge of construction contracts, technical specifications and engineering drawing interpretations.
• Experience preparing and administering change orders, Requests for Equitable Adjustments (REAs), delay and impact claims.
• Experience supporting mediation, arbitration, and dispute resolution.
• Highly knowledgeable about federal competitive procurement processes and regulations.
• Results-focused and self-directed with the ability to coordinate with multiple project team members, consultants, and contractors for specific initiatives.
• Advanced analytical and creative problem-solving skills, with strong focus on collaboration, team building, and customer service on commercial matters.
• P3 Scheduling and budget management experience.
• Profiency with Microsoft Office Suite, SharePoint and PMIS platforms.
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and other stakeholders.
• Work with Delivery Team, Engineering, Supply Chain Management, Legal, and Insurance and Risk Management to assist in facilitating organizational interfaces between those performing subcontract formation and administration.
• Excellent listening, interpersonal, written, and oral communication skills.
• Critical thinking skills to apply analytical techniques to assess claims.
• Strong organization, time management, and prioritization skills with proven ability to balance competing tasks and meet deadlines.
• Availability to work in the Integrated Program Office in Baltimore, MD in hybrid work model.

Benefits

• Comprehensive benefits package including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.